Hair & Co BKLYN — Local services in New York

Not completely satisfied. I paid $430 total, including a 20% tip (which I asked about beforehand). I wasn’t going to make a scene or skip out on paying — I paid almost half a grand, didn’t skimp on tips, and still left unhappy.

I actually came in the day before to confirm prices and was quoted less. On the appointment day, I clearly explained what I wanted and even showed a past photo because I didn’t want something generic. Based on that, I was advised to go with a different style/color that would cost more — which I was fine with, as long as I left satisfied.

I was advised the result would be peach, and instead ended up with brown highlights — definitely not the shade I had in mind. Next time I’ll be showing the exact color. The haircut was good, but the color missed the mark completely. My scalp also felt heavy and itchy the next day, like the shampooing wasn’t done properly.

Paying $430 should feel like a premium experience. This didn’t. I could’ve gone somewhere less fancy, paid much less, and maybe even walked out happier. This is MY honest, PERSONAL experience — I paid for the service, respected the process, but I’m not happy...

Made an appointment with the stylist, Brianna, twice to get canceled on last minute each time. I had wasted my money and bought the extensions she preferred for me to purchase just to never have them put in. The first time I got canceled on it was about a day before my appointment, I have a tight schedule due to being a working college student so this created a huge inconvenience for me but I was understanding and rescheduled. The 2nd time I rebooked I got canceled on the day of my appointment only a couple of hours before (keep in mind I have a long commute to the salon and I was informed when I was already on my way there.) The whole process and line of communication was extremely unprofessional. She never checked back in or tried to rebook or solve the inconvenience. I definitely don’t recommend this salon if you have a tight schedule, but if you’re willing to get canceled on, ghosted, and your time to be meddled with by all...

We are regulars from over a yr now. From booking appointments with Jimmy to any possible rescheduling, to the hair services and the stylists Hair &co is topnotch and always the most pleasant experience. Jimmy is an expert and makes everything very easy for the client. My 7 yr old is a fan of Mindy who makes sure every strand for her customer is painstakingly perfect, from the hairwash to the haircuts esp the perfection blowouts after; she enjoys the process thoroughly. I got a blowout from Kathy which was phenomenal as that woman’s sense of humour! My partner had to take me to dinner after -was that good that blowout! I will highly recommend! At every step Jimmy and the whole staff makes sure you are comfortable and at ease. Will...