Sound Around Inc — Attraction in New York

I received Pyle a pair of Pyle PLUTV40BTA water proof & Bluetooth ATV speakers. The “Users manual” was pretty much useless, the wiring diagram didn’t explain where all the wires get connected to my ATV power supply & it didn’t explain at all on how to connect the speakers connected to my Bluetooth. I called tech support and was on hold for several minutes, only to talk to someone I could barely understand due to a non English speaking person. She then put me on hold, so I sent an email to Pyle’s tech support asking for a better explanation about wiring and how to connect the Bluetooth. Also I started customer account and even received a confirmation email about my new Pyle customer account was activated. A second voice (extremely hard to understand) came on the phone, I explained on what I was looking for, she said she would but me on a brief hold to connect me with tech support. I was on hold for probably 5 minutes, I checked my email I received a “Pyle Support” email tagged in the subject request received “how to wire & connect speakers” with a request #903842 it also said my “request was received and is being reviewed by our staff”. Suddenly the on hold music stopped and I was disconnected. Frustrated I called again and pretty much sat on hold for several minutes, if I talked to a person and explained they would tell me my information name, phone number what I was requesting, they would put me on hold again. I after several attempts after being placed on hold and conversations asking for help a very hard to understand woman, who claims she was with tech support. Explained to me what color the wires were, and how the wires connected together in the plastic connection block, which color wires went to which speaker. I asked her about a blue wire and where it connected to? She told me it went to a controller? I replied do I need a controller to make the speakers power up, connect to my phone? She said she was putting me on a brief hold “Again” and I would receive a email with a better wiring diagram, explaining how to wire my speakers to my ATV and how to connect my phone’s Bluetooth to the speakers. She came back on the phone around 17 minutes later told me to check my email, which I did and said there was no email from tech support. I powered up the speakers as per her instructions, tried to connect my phone and nothing happened. She told me to watch my email and terminated our phone conversation. I tried again the next day only to be put on hold and jerked around again, with still no email from tech support. I did receive a email 3 days later from a John Andrew apologizing that I could not connect the Bluetooth to the speakers. He gave me instructions, even said I would hear a “signal tone” that meant it was connected. I tried again to connect the wires and activate the speakers as per instructions. Let me tell you, I boxed up the speakers and sending them back. The Speakers didn’t work out of the box, customer support is terrible and I feel that the company’s attitude is the credit card has cleared and it’s the customer’s problem now! I looked at reviews on the speakers which were 50/50 but I did notice a few reviews from people having the same problems I did. Don’t waste your money...

Within six months of being at my home I set Pyle PUCRC15 Smart Robot Automatic Vacuum (it's not even a "vacuum") Floor Cleaner to work for maybe 10 hours total. After that it completely died. The first call to customer service took about 20 min. to get through. Agent Ray told me that I have to do all usual troubleshooting gymnastics: clean the bunker, clean the brush, etc. - which I obviously have done before calling. Anyway, he wanted me to do everything again under his supervision. I did, with the same result. Finally, Ray agreed that the item has to be sent back for warranty repairs. Small caveat: I have to pay for both, forward and return, S&H. I said that decent companies should not force their customers bear any costs for products failing during the warranty period. Ray was unrepentant: this is the company policy, nothing to discuss. I asked him to e-mail me all needed documents while in meantime I'll check with my friendly local PackMail shop the shipment rates from FL to NY. "It shouldn't be expensive" said he.

The fact that I had to pay for S&H of their faulty product made me very unhappy, but what I saw in e-mailed documents made me outright furious. They requested my Credit Card number with signed authorization to charge it UNCONTROLLABLY for return shipment charges. Return e-mail to Ray with my indignation and offer to pay locally for return shipment in advance and enclose return label with the forward shipment instead of giving away my CC number went unanswered for a week. I had to drop next call to this "customer service" after ONE HOUR AND 40 MINUTES on hold!!! The third call which took about 50 min. of waiting and bickering with Louis led only to his willy-nilly consent to ask his manager for authorization for my advance payment for return shipment at the time of paying for forward one. Finally few hours later I did get a message from someone Glenn with condescending permission to pay for everything at my end and not to give them my CC#. But while they were contemplating such a "revolutionary" decision, I did run to my local mail shop and found that the cheapest way to send the item of this size and dimensions is TWENTY SEVEN DOLLARS - one way. Obviously, I have no desire to pay 54 bucks for getting back my cleaned and dusted piece of junk which I was stupid enough to buy from them for $80, which can brake down again the next day, which will cause me to kneel again to this fraudulent company - Sound Around USA.

Buy NOTHING from them! There is no place in America for such third world products...

I was slightly disappointed at 1st when I opened my body camera as it was supposed to come with a remote to start recording or stop without having to touch the device. I originally ordered the body camera as a dash cam type thing for me to wear when out in my wheelchair as just since moving to my town there have been 3 vehicles involved in wheelchair accidents so figured would be prepared with video proof should it ever happen to me. Anyway I reached out to Pyle customer service to let them know about the remote, though it wasn't a deal breaker as the camera itself is amazing and works really well. I didn't expect the level of customer service I received however. I showed proof of purchase, device registration on their website and within 2 business days they sent me a replacement remote. I couldn't be happier with their level of service and the quality of their device. If looking for a body cam as a security officer, auditor, or just a common citizen who might need video evidence for security purposes, I highly...