Target — Attraction in New York

Yesterday, December 12, 2016 around 2:30 PM to 4 PM, I was shopping with my father who is a senior of 74 years. When we got on line to pay for the items, a Hispanic lady stood behind us. The cashier then told us that she was closing and that we had to go to another line. I and my father moved to another line without complain while the lady who was behind us remained murmuring that she was not going to go to another line. My father kept looking at the situation from our new location and noticed that the cashier was allowing the lady to put her items on the conveyor belt after we had left because the cashier told us she was closing. Because of this, my father went to investigate because he found it unfair and discriminatory. The cashier then let him come back and he called me over. I proceeded to roll the cart with our items (gifts for his grand kids) back to the location we were at while the Hispanic lady behind us remained and did not move. She was visibly upset and rude, disturbing the peace and inciting. This was noted even more as my father unloaded the cart. This lady began harassing my father. I told her to calm down or I would call the police for harassment and disturbing the peace. The lady snickered and continued her verbal attack. We exchanged some words and I told my father to ignore her that she was obviously upset and acting irrational. Then, the cashier started yelling at me and insinuating that I was a racist and had to leave the store. I was shocked. How can this employee of Target pass judgment on me when her job is to attend to the cash register and purchases? I immediately cried out for a manager saying "an employee is disrespecting me." A team worker from Target came along. I assumed he was a manager. I told him what happened and he did not remedy the situation fairly. He sided with the cashier, did not listen to my side and asked security to remove me and my father who did nothing wrong. He never told the Hispanic lady who was harassing us to leave. This team worker failed to keep neutrality and passed judgment on me as well stating that I was a trouble maker simply for trying to tell him what happened and that I wanted to file a report against the cashier who yelled at me. Then the security team lady came and told me I could not videotape the situation and had to leave. She was very rude and acted unprofessionally. In fact, all were rude and unprofessional. I called Target Corporation and filed a complain. Clearly, my father and I were discriminated against and harassed by Target's staff along with the angry Hispanic lady. Moreover, clearly, the cashier was favoring the Hispanic lady because both appeared to be of Mexican origin. This is unprofessional and discriminatory. Please avoid this store. I may have to follow up legally if these team workers are not fired. Bronx 12 was notified and hopefully they will do a story on this incident. It is unfortunate that no one can shop in peace in a professional place. If you are a lawyer and read this,...

I ordered online so I wouldn't have to wait through the line and so I could save a little time when I came in. It took 1 hour to pick up my t.v. after I had already gotten the confirmation that it was ready not because i was waiting in line NO because they had to go and get the T.V from the back and they didn't have a single person who was capable enough to get T.V in the whole store.so So i waited as they helped other people and brushed me off to the side when I finally got the T.V. they dropped it, I was pretty upset at this point. I told them I'm not taking the T.V home knowing you guys just dropped the T.V. just so I can bring it back if its broken that would be a huge waste of my time (more time than I had already wasted), I asked for an exchange of T.V's and they told me they didn't have anymore in stock of the size and brand and because its an online order I would have to wait 24 hours before I could exchange to T.V. So that meant I had to take the T.V which they knew fell on the floor back to my home and bring the T.V back to target when the computer decided to generate a receipt. I was not having it I told that there was no way i was going to do that I asked to switch the T.V.'s to larger model and they still gave me a hard time, telling me that i couldn't do that either unless I had a receipt. Then the manager came over and I had to explain the situation to him. He told me the same thing they did but this time he took the t.v and put the amount I had paid on to a gift card and just used that to pay for the other T.V. I left with a completely different T.V. from the one I ordered and it took me over 2 hours to pick up something as simple as that. This service is supposed to help me with my shopping so I don't have to go around the store looking for things and waste time, however it did the exact opposite if I had just come in and gotten it myself I could have been out of there in 20 min. max. I am very upset with how I...

I don't usually write reviews for chains or big box stores. However, my experience with this particular store compelled me to quickly share my thoughts.

1.) I'm pretty sure who ever designed the layout of the store did so with malice and intent. It does not conform to the typical Target layout that I've seen in 3-4 other stores. The layout of this store is beyond awful. It's cluttered and difficult to find specific departments, and it has a terrible flow. Who puts the cold stuff in one of the furthest corners from the registers?

2.) Good lucking finding an aisle scanner to check the price of your items! Target aisle scanners are somewhat a necessity in order to budget your shop, because a lot of items are not shelved properly or it's difficult to determine which item belongs to which tag. To say the least, their aisle scanners are scarce, and there was a literal cart traffic jam at one of them where 4 people were trying to scan stuff.

3.) This store has 0 managers. How do they get stuff done with no management? I jest, but I've never seen a sloppier frontline. Their registers were very poorly managed. As someone with experience in this area, this really frustrates me. During rush periods at the East Harlem Target, there is often a supervisor managing the checkout lines and calling employees from the floor up to the front to check people out to alleviate the long lines. NOPE, not here.

4.) In regards to the above, the checkout lines were horrendous. I waited roughly 20 minutes in line--more than twice as long as I've ever waited in other Target lines.

While this Target may be busier--and it is summer--I was shocked to see these lines.

If you can make it to the East Harlem Target (which is a smaller plaza) on 117th st, go there. I will only return to this Bronx store because it is closer to my...