Shop Newark Terminal C

I like new technology but this experience in terminal C was very annoying. I just wanted to a basic menu and ordering experience. I arrived after a red eye flight and then had to spend a bunch of time figuring out how the new iPad system worked. I was never greeted by anyone at the restaurants and when I did interact with anyone it felt like I was a nuisance. The prices were ridiculous but we paid it anyway because that is the only way we were going to eat and the food was just "acceptable" but not worth the money.

I understand the convenience of the iPad tech but I would have preferred personalized service over convenience. On top of that the employees were often rude or frustrated with the system as well.

If I have my way in the future, I will be avoiding these airport systems. I understand this new system by OTG is now in several airports, so I will be doing my homework.

I gave this review 2 stars only for the convenience of outlets everywhere! But again I would trade an outlet for convenience, friendly staff, and reasonably priced food any day.

The OTG system is a great idea but a very poor execution of the idea.