lululemon — Attraction in Niles Township

Bought a coat and decided I didn’t like the fit and went back to return it. I misplaced the price tag that it came with, so I called and asked if I could still return it. I was told by an employee that I was able to do a full return as long as it still had the neck tag (which it did). I went to the store that same evening to return it. The man behind the counter looked up the receipt and was about to do the return. Then, he took a while and said the manager cannot allow it. He then said himself “I’ve always thought you can return it with the neck tag too”. He too said the same thing the girl on the phone told me earlier. But, he said “I’ll let it happen this time but save the price tag for next time”.

Cool…no problem then. However, he took a long time processing this return and I noticed him texting as he did it. Perhaps not my business, but I can only assume it was with the manager because he went back on his word, again. Now, he gave me back store credit and didn’t process the actual refund. I don’t want store credit, I want an actual refund so I can buy a jacket of my liking ELSEWHERE. I’ve worked years in customer service and this was just sloppy and unprofessional. What if I don’t want to spend money there? Now I have to spend more money since they want to keep it in store. This is a shame....

I am not one to leave reviews. I like to come into a store, get what I need, and leave. I heard that Lululemon has experienced staff that could help me with purchases, returns, and something they call “quality promise” where you can exchange items that are defective. I REALLY wish I would’ve went to any other store.

Unfortunately I had to encounter someone named Lucy who was rude, unaware of the products she herself is supposed to be selling, and could not give me a straight response when I had questions. She was quite literally the most unhelpful sales associate I have ever had to meet, EVER.

I came back a bit later due to a discrepancy on my return from previous. This time, I had to deal with someone named Lauren. She did not look up once from her screen and it seemed like her mind was somewhere else entirely. My very presence was apparently an irritation to her. I left without my issue resolved.

I asked another sales associate what these two ladies’ names were because I was beyond appalled and still have every intention to contact corporate. I was told that these two people are MANAGERS. WHAT!?!?!?! Are you serious? This is scary. It seems as if these two women were on a power trip and determined to make me feel small. I wouldn’t want to work here and certainly would never shop...

We had such a poor experience at this place. I was there on 12/3, transaction 7259. The cashier was very rude, to a point it was upsetting. There were 2 of us, my friend being an essential worker. The 25% discount on a full priced pair of pants was refused because she said she saw me try the pants on and they will not be worn by my friend, but by me, not an essential worker. Her exact works were “this is just abuse”. I said no problem, I can show my husband’s badge (he is an essential worker) and she said “it’s not like your husband will wear these pants”. We had no idea what the details of the promotion were, but apparently only you - an essential worker - can wear what you buy, no gifts or anything else allowed. And if you buy something else, you will be made to feel like a horrible person. Again, an explanation of how the promotion worked would’ve sufficed. I went today to the Northbrook location and could not believe how helpful and nice the sales staff was there. I will never set foot in the Old Orchard store again. They can keep their 25% discount. And I am returning the...