Xfinity Store by Comcast Branded Partner — Attraction in North Huntingdon Township

Absolute joke of customer service. Apparently when our plan was set up, someone mixed up the phone numbers and what phone they are associated with. We wanted to upgrade a phone but couldn’t because of this issue and I was told I needed to be there. Went in this morning and waited for 90 minutes while the sales rep tried to fix the issue. They were in a loop of online chat with no solution to a problem. The sales rep was frustrated and was very short with me. I left the phone at the store for them to continue to work and the manager called back later to tell me that they had to submit a ticket that could be 1-10 days to solve?!?! In the meantime I’m paying for a phone I can’t use!! Zach, the store manager told me the best solution was to find another carrier. When I asked how I would be credited for the phone that has no service, he also couldn’t answer that because the XFINITY store is managed by a 3rd party!!! So basically these employees are set up to fail while their hands are tied. Buyer beware. EDIT: Had to go back later in the day to pick up the phone because Xfinity customer service needed info from the phone. I cannot cancel the line because they tied a newer phone to the wrong number. When I was asking questions of the female employee in the store, she was also rude, so apparently that’s totally acceptable. I cannot get away from this company fast enough. Oh, and the “link” they posted below this review...

Went here to get my phone number changed and a new phone. Got the number changed and had to order the phone I wanted. Phone comes in the mail and the guy ordered the wrong one, so immediately within the hour of getting it I take it back to have them correct it. The guy “exchanges” the phone and then proceeds to absolutely screw our account up. I got my new phone but the phone we exchanged is still on our account and instead of paying monthly as it’s supposed to be. Xfinity keeps trying to charge a full $1800 for the old/wrong phone to my account. Now the account is saying past due bill because of it and our service keeps shutting off. Go back to the store to get it fixed. They can’t figure out where the “exchanged” phone went and we could over hear them saying they can’t find it. They lost it. Then the rep doesn’t know why it isn’t off our account. Now a couple days later xfinity finally actually charges us a full 1800 for that old “wrong” phone! We didn’t do anything wrong and we’re PAYING for it! No one in the store or over the phone can figure out “what’s wrong”. Now my bank account is over drafted and all these problems. ALL BECAUSE OF AN XFINITY EMPLOYEE WHO CLEARLY HAD NO IDEA...

10 Tommy was amazing. He spent hours with me to get the malice wear off my phone. He upgraded my modem for me now that my home internet is running smoothly and getting the best signal. He even helped me return equipment that was sent to my house by mistake. I would give my Greensburg and Tommy A++++ for service. Irwin, on the other hand, that store should be closed down. That was the store I went to 1st with no customer. The 2 people that were working were rude and unhelpful. The man was busy playing a game on the table to help me and the woman when I asked for help because my phone was not getting any service and could not get phone calls or text messages. She said it was a Samsung problem and walked into the back. After standing there for 10 minutes with neither willing to talk or help me, I said should I just go to another store for help. The man said, "Go away, it's a Samsung problem. Tommy had figured out that it was a dead sim card it took him 30 seconds to solve the problem. Your company has a great team in Greensburg. If I didn't go to Greensburg I would have had to go to another company for a...