CorePower Yoga - Rockridge — Attraction in Oakland

My daughter and I recently decided that we wanted to check out the Rockridge location of CorePower, so we signed up for a class using their portal. When I approached the counter to pay for a single class for my daughter and I ($18 each), the instructor Christina said that it would be $1 each for each of us for two weeks. That was it. No, "after two weeks your card will be charged an additional $199 for each of you." It wasn't until I checked my bank account and noticed two charges from CorePower for $199 that I realized she signed us up for some type of membership. I searched my email and found a receipt in the spam folder for an altogether different amount. Now, instead of relieving our stress with exercise, I’m spending my precious time and energy writing this review and contacting the company and my credit card company to reconcile charges. The classes were just okay in comparison what I’ve experienced in other yoga/exercise studios, and we were considering giving them another try but after this scammy experience, we will not...

Dropped in for a class. I probably went with high expectations but came out pretty disappointed. There were too many people cramped up in a small room doing yoga at 95 deg F. It was such a hot and sweaty mess, and also unhygienic ! The Trainer was just reading the instructions from his phone in the back corner of the room, hardly visible, and going super fast without being very clear and audible, and no attention on how people are performing. He did not even give any demo of the different moves, and I was left very confused, forced to just follow people around me without any proper technique. Just ZERO engagement and interaction with the class!! After some time, I just gave up and couldn't wait for the class to be over!! Also probably picked up some germs from this class, as I started developing flu symptoms right from the next day and was sick for more...

People here are lovely, facilities seem clean, parent company is scammy. I decided during the free trial period that hot yoga is not for me and I have been trying to cancel my membership for about an hour. The person at the desk told me I'd be able to contact her directly to cancel it before the 2-week period was up, but I've scoured all the emails I received and it seems like there's no way to contact this branch directly. Web chat and calling both regional and national numbers gets me nowhere.

Update: Increasing to 2 stars because I finally found where I could cancel the membership through the online portal, but it seems intentionally...