Office Depot — Attraction in Odessa

I would have given this review one star but I am pretty happy with my product. First off, I avoid having to go into the store unless I have to, so I briefly checked in on a desk I was interested in that I had seen online and the sales person said he had a few in stock. Great, I told him I would think about it. The very next day during Christmas I decided to go ahead and order online and pick up in store when they re-opened. I received an email confirming that my order was ready the next afternoon. Sent my husband over to pick up and no one can find the desk I ordered. Five associates later, someone "checks the system" and says that the desk is on a truck scheduled to hit that evening around 8pm. That didn't make sense because the gentleman on Christmas eve said it was in, when I ordered it from the website it had said there were 2 on hand, and we received an email from "The System" that the order was ready for pick up. So my husband leaves and an hour later they call him from the warehouse saying the truck had arrived early. Great news! He returns to the back door, which was open (my husband works in a warehouse himself and was very understanding about the glitches), but he witnesses the warehouse employees on a fork-lift, bringing the box with the desk in it down from a top shelf. Since he works in a warehouse himself, he knows for a fact they DID NOT receive a truck early because they were pulling stock down from an upper shelf. Typically when you receive new stock that a customer is waiting on, it would not be placed on a top shelf. Felt totally lied to and like we were running around on a wild goose chase. And THIS is why I do not purchase directly from my local store. The service is absolutely embarrassing. Please train your warehouse employees properly. I would have just purchased the desk on Amazon, but of course your pricing beat theirs hands-down. So thank you at least, for the...

I went in today, 9/26/2020, and whoever the 2 ladies working the customer service desk around 4:30pm were the worst! I needed Fedex services so I got in the line closest to the shipping counter. The one working the line helped the man in front of me then left, never said a word to me. Then the other lady called a man over to the line I was in, helped him, went back to the other line to help a man that just walked up. Then stood in her line doing nothing. She looked me dead in my face earlier, did not say a word to me. I almost feel like it there was some discrimination because I was the only black person waiting at that time amd all the other customers that were helped were white or other nonblack race. I walk straight out because if I said anything it would not have came out nice at all. I will never set foot back in this store (this was my first time in this store), and will discourage anyone I know from...

I was trying to print invitations for my son's party. I was told that they couldn't print it for me because it was copywrited, and that I had to print it myself, which is understandable. I was then told I had to buy Cardstock if I wanted to print them on that. I spent 20 dollars on Cardstock and one of the guys tried to help me but didn't really know how. I got charged 3 dollars for prints that never came out. He then told me that his manager would have to help me instead but then the printer ran out of ink and they said they didn't have any anymore. So I'm out of 3 dollars for prints that I never recieved and 20 dollars for Cardstock that I'm not going to use. The guy that tried to help me was really nice but everyone else looked like they hated their job. That's an hour of my life I'm never...