Superior Computers — Attraction in Ogden

I went here as I'd had a good experience previously with their second office where I live; that office has since closed down so I went to their location in Ogden expecting a similar experience.

I was dead wrong.

After 10 business days I called and let them know I was coming to pick up the desktop I'd left there to diagnose. I'd been told 3-5 business days at the most when I dropped my machine off but found that to be completely inaccurate. I picked up my machine within two hours of that time and it was somehow, miraculously, fixed. It took two hours to fix it, I waited 10 business days.

When I returned home to test the work that was done the inside of my PC was trashed. Wires were not organized, things were left unplugged and the expensive graphics card I'd installed originally was not only installed incorrectly, but missing the mounting screws it needed. The screws are cheap, so the money doesn't matter to me, what matters is that a component was obviously installed incorrectly and sloppily. The entire job could have been better organized by a child.

The store front is run by youth, I don't blame them as I could clearly see they were doing the best they could given the situation, they were polite, albeit not professional though from what I could see they had not been given adequate direction on what to do with the business. Those young men did they best they could and were pleasant. It's the owner that needs to rethink his business plan from the ground up.

When I first visited to for drop off the front desk was covered in invoices; specifically two years worth, that had not been organized in any way for that entire time. I know this as it was the young gentlemen at the front desk working there that freely acknowledged the mess, apologized for it, and expressed their distress at having to file TWO YEARS of paperwork that had never been done. If this business cannot keep on top of simple invoices how on earth are they filing taxes correctly! I was flabbergasted.

It's my personal opinion that Superior Computers needs to clean up their act or simply go out of business; though I expect they are already well on their way to bankruptcy. They certainly will not have me as a...

Sigh, where to begin. It goes without saying I hate to right this. Especially when I know the owners. But shocks me as to how all this went down. So I had a laptop with 1tb hard drive and 16g ram worh i7 processor. Older generation. I told in due to a spill on the keyboard from my son. Needless to say I got a quote for 45 to due a diagnostic. He said they had a 3 day turn around. I turned in Monday morning. By Saturday I got a call saying he did some tinkering and cleaning and that I owe him 200 bucks. I was in shock. Like I was told 45 and now it's 200. Well they came back and waived that and let me go. They called back shortly after to tell me they had a laptop exactly comparable to mine for 150. Graphics was similiar and even same size screen etc. Thought great I'll do it after I had a min to think about it. Well it took another 9 days on top of the 7 days to get it back. Yet I was told 3 day turn around. Well that's not what upset me most. I get home and look and find they down graded my hard rive from a 1tb to less than 250 gig. They also gave me half the ram. And even the graphics card is less than what I had. This laptop is nowhere comparable to what I had. Goes without saying I was shocked to get this from this company. Had some friends that deal with comps and they were shocked to. Even felt they beat around the bush as to why they didn't transfer my steam stuff over. That's because it wouldn't fit and they knew that. Really shady company hands down. I had even considered having them build my gaming laptop. Ya no thanks. Sincerely an unhappy and...

I stopped by Superior Computers in Ogden and while the guy there came off as friendly at first, the experience quickly turned into a sales pitch. He was asking $200 more than other places for a 4060 Ti and acted like it was some rare gem just because it’s "end of life" and no longer being manufactured. Sure, the 4060 Ti is better than the base 4060 — but not that much better to justify the insane markup.

My friend showed him our parts list — nothing super flashy, but solid components that we picked to fit our needs and budget. Instead of offering help or even neutral advice, he immediately started talking down everything we picked and pushed us to return it all and buy more expensive parts from him. It was super off-putting.

What really frustrated me though was when he tried to tell me that the CPU I bought wouldn’t even work on the motherboard without first buying and installing another older CPU. Technically that’s not wrong — some boards need a BIOS update — but I already knew that and planned to do the update myself with a USB flash drive. I’ve built enough PCs to know what I’m doing. What I hate is when people act like it’s too hard or complicated just so they can sell you extra parts or charge you for labor. That kind of fear-mongering to make a buck is honestly repulsive.

If you’re a newer PC builder, I could see how someone might fall for the pressure and upsells here. But if you know what you’re doing or even just want to build on a budget, I’d steer clear. This place cares way more about profit than helping people build something...