Morgan Jewelers - Newgate Mall — Local services in Ogden

I couldn’t believe the terrible service here. I came in this store to buy some nice earrings for my wedding anniversary for my wife and I had picked some out online at their site. When I got there an older Gentlemen helped me and I told him what I wanted and he found the exact earrings I wanted and then quoted me the “sale” price which was much more expensive than advertised online. When I told him it says online that they are available for store pick up today at this location for a cheaper a price he said “everything has gone up in price since you looked”. I then asked him “has everything gone up in price from 5 minutes ago when I found this available for store pick up here?” He literally didn’t answer me at that point, I told him “if you feel the need to start of your interaction and sales experience by lying to me about your price then I’ll take my business elsewhere”. He said goodbye and didn’t seem to care. Maybe this is why I will continue to tell people to stay away from Mall Jewelry stores. I didn’t buy anything there...

I would leave a 0 star review if I could. My boyfriend and I had an engagement ring picked out. He went to pick it up yesterday and discovered that the ring was transferred to another store (no big deal) except to his knowledge found out the salesman never informed him that the ring needed to have the diamond purchased separately. Jesse said they only had one option available and it was $10,000 dollars for JUST the diamond. It would’ve cost $15,000 for everything. 3x the amount above the budget already discussed. Instead of helping figure out another option, Jesse and his wife persisted BOXING up a whole different ring set up saying they knew exactly what I wanted. A whole different ring, a whole different design and color. Not even considering what we wanted, our budget or feelings on it. VERY UNPROFESSIONAL. They started discussing financing on this $15,000 ring when they knew he was planning on paying cash for the ring we wanted.

Long story short, we will no longer be working with this company and...

Wow! What an incredible selection of sparkly amazingness! I got married this past May and my ring was looking less magical than I remember it to be , so i heard about their Love Story brand of ring cleaner and I stopped by to see if they could clean my ring. I was greeted promptly and Jessie helped me right away and took my ring in the back . (I was expecting a long wait or having to come back later which would have gutted me cuz I’m pretty attached to my ring lol) but, several minutes later he emerged with a shinier , cleaner version of my ring. Both employees working were so kind and not pushy... I find going into jewlery stores stressful And daunting , because I feel they usually just care about the “sale” at Morgan’s I felt like their main care is the client! And for that, they gained another loyal customer. I definitely will Be back ... to splurge on the many pieces I now have my eye on. Thanks guys! My ring looks sparkly and amazing again!

#morganjewelers...