JR's Jewelry & Gifts — Attraction in Omaha

Exceptional Watch Repair and Diamond Ring Purchase From the moment I stepped into this establishment, I knew I was in for something special. Little did I know that my visit would not only solve my watch woes but also lead me to the perfect diamond ring. Let me take you through this remarkable journey that deserves nothing less than a glowing 5-star review. Breathing New Life into My Timepiece My beloved watch had been acting up for weeks, and I was hesitant to trust just anyone with its repair. The moment I explained my concerns to the technician, I felt a wave of relief wash over me. Their expertise was immediately apparent, as they listened intently and asked insightful questions about my watch's history. What truly set this experience apart was the unparalleled attention to detail. The technician meticulously examined every component, explaining each step of the process with patience and clarity. It was evident that this wasn't just a job for them—it was a passion. The quality of the repair was nothing short of exceptional. When I received my watch back, it looked and functioned better than the day I bought it. But here's the kicker: despite the top-notch service, the pricing was surprisingly reasonable. It's rare to find a place that offers such high-quality work at such competitive rates. A Sparkling Surprise: The Perfect Diamond Ring As I waited for my watch, I couldn't help but notice the stunning array of jewelry on display. A particular diamond ring caught my eye, and that's when my experience elevated to a whole new level. The staff's knowledge about diamonds was truly impressive. They took the time to educate me on the 4 Cs (cut, color, clarity, and carat), helping me understand the value of each stone. Their patience and expertise made me feel confident in my decision-making process. What struck me most was the quality of the diamonds they offered. Each stone seemed to dance with light, possessing a brilliance I hadn't seen elsewhere. And despite the exceptional quality, I was pleasantly surprised by the competitive pricing. It was clear that this establishment values customer satisfaction over profit margins. The Verdict: A Gem of an Experience From watch repair to diamond ring purchase, my experience at this establishment was nothing short of extraordinary. The combination of technical expertise, customer service, and value for money is truly rare in today's world. Whether you're in need of intricate watch repairs or searching for that perfect piece of jewelry, I wholeheartedly recommend this place. They've not only earned my trust but also my continued patronage. In a world where mediocrity often passes for acceptable, this establishment stands out as a beacon of excellence. Five stars doesn't seem enough to capture the level of satisfaction I feel. If you're looking for a place that treats your treasured possessions with the care and respect they deserve, look no further. Your time and your memories are in...

Very rude, customer service. Not friendly and very inexperienced people. If I could give this establishment a 0, I would. Honestly please don’t go here, the lady with blonde/short hair was rude. This is a business that runs from customers doing business, not the other way around. If you want to feel upset and disappointed on their service and how they treat people, then help yourself with this place

“Runs”. Meaning that customers give you business, and you should treat the customers correct. I do see more posts about how I feel about this establishment. Honestly it is good for your business to accept and fix issues. That’s why there is reviews to help. If spending more time answering reviews and getting defensive rather than improving CUSTOMER service takes more priority than that’s up to you. I really didn’t want to post exactly why I’m leaving a negative review, because I feel that it may have been a bad day for an employee but I am now. I went to have a Cuban bracelet fixed and the lady greeted me perfectly fine— “Hello, how may I help you etc, etc….” I told her (lady with blonde/short hair) by the way what is her name????? Anyways…. I needed a clasp fixed, she went to the Jeweler at the back with my broken clasp that she put in a small, clear zip lock bag, they discussed and she came back and told me it would be 40$ and it will take 3 weeks. I respectfully told her no, I am unable to wait that long. When she heard that, she literally dropped the small bag with my clasp on the glass table and didn’t even acknowledge me or show respect for my decision, and walked away. I felt that she was upset and ( I ) wasted her time. VERY UNPROFESSIONAL. So what are you going to do as a business in Omaha and help provide better service to your customers? I do see other posts have the same concern. So when multiple people are leaving reviews in regards to this kind of issue than… You...

I had a terrible customer service at JR’s. From the get-go, they seemed annoyed to have my business. I should’ve just went somewhere else looking back on it after catching that initial vibe from them. Paid over $1000 to have my ring repaired only to pick it up and see that they had damaged the band when fixing the jewel. It was totally misshapen and crooked. When I pointed it out, they argued with me and seemed annoyed, but agreed to repair it. I came back the next day to pick it up, and it still was crooked and now it had crimp marks in the band. The jeweler said it was probably “the best the could do.” It looked bad and I started crying. I really didn’t know what to do. Then he took it from me and in five minutes, had it in much better shape but still crooked. He handed it back to me. No sorry, no nothing. I left in tears. Not the kind of customer service you want to have after spending that kind of money. I highly recommend you go somewhere else for your...