Krispy Kreme — Restaurant in Omaha

I placed an Uber Eats order for the solar eclipse donuts the night before the eclipse. My order arrived that night and it was someone else's order (no eclipse donuts). I called the store and they suggested I pick them up, which I could not do. The manager then said if I could pick my order up in the morning, he would refund my order and wrap up my donuts, label them, and have them waiting for me in the morning. When I arrived with hungry, excited children in tow, this location informed me they had thrown away all orders from the night before and they were already out of the eclipse donuts that morning. Additionally, the manager had not refunded my order and I had to contact Uber Eats myself. When I asked the location for two free donuts for my disappointed children, the manager gave me two plain glazed reluctantly and made me feel like a Karen for asking. Between the Uber Eats mixup, the manager's unfulfilled promises, and my treatment this morning, I could not recommend this location and will not...

I had to stop by to grab my free dozen of glazed donuts for my birthday. My friend and I ran in to order and grab coffees. They were not crazy busy but steady in the drive-thru when we walked in. We had to wait a couple of minutes to order, but it appeared they were in the middle of shift changes as well. There was a guy weaving in and out of people trying to clock out I think while one of the another employee was trying to grab our order. Two other employees were making coffee orders and moving around the cash register. My friend ordered a black coffee while I tried the caramel mocha. My coffee was hot but tasted more like hot chocolate than coffee. It was very good tasting but surprised me buy the lack of coffee taste. Our donuts tasted great as usual. This location is a little further away from my home so I’m not sure if I’ll stop by here unless already...

Order an 10 count donut holes at 915. Unable to get there right away due to family emergency. When I did get there told they were out. Asked why they didn’t call me. Employee had no answer. Asked for manager who came out of office. Manager said they had been too busy to call me. Told them autistic child wouldn’t take anything else. Told my three options were refund, substitution or if I didn’t talk quieter refund and service would be refused. ( I was not yelling or using profanity). Son did accept substituted item. Never did get apology. Follow up. Been nearly a month and I replied to the email below as instructed and called the customer service number. Each time I am told we would get a call back and have yet...