Cloud9 Cannabis — Attraction in Oswego Township

I had one of the worst experiences I’ve ever had at a dispensary here. During their 1-year anniversary promo, the flier clearly said “Spend $100, get a free half ounce.” I spent $102 and was told by the woman working that I qualified, and to come back starting Monday to pick it up. She even told me (and another customer I overheard) that no additional purchase was needed.

When I came back, they first said I had to buy something else to redeem it. After I did that, they suddenly told me I only qualified for an eighth — not a half — because they were subtracting discounts from the total. None of this was explained up front, and their own employee flat-out told me I had earned the half.

No apology, no effort to make it right, nothing. Just a shrug and a “too bad.” That’s not how you treat customers. This was misleading, dishonest, and a total bait-and-switch.

I won’t be coming back, and I’ll be telling others to steer clear.

The man with the dreads/braids might have those things too tight as it seems he lost his last brain cell, and Luis always seems to be cracked out...

I'll never shop here again. I placed an online order, which showed me a 25% discount before tax. When I arrived at the store, the discount was non-existent, so I tried to use my $20 off coupon for $100 or more purchases. I was told the discount applies to orders that are $100 or more pre-tax. There was no explanation of that on the coupon. While talking to the cashier about the issue, the manager interrupted us to take credit for making that decision, and "that's the way it is." Zero attempt to resolve the issue but more than willing to take credit for losing a customer. That's fine, ill take my business elsewhere. I'll also happily pay full price rather than be treated...

If you want to talk about agreat selection and even better customer then it will be a long conversation. Because the staff here is excellent. Can't tell you what they did but they just helped me such an amazing way that I will always be eternally grateful. I wish I can remember the two guys who just held me but I'm a stoner. D&J are the initials of the two guys. Truly amazing! I could keep talking about how great their customer service is and still couldn't accurately describe it. If you're looking for a place go there and don't look anywhere else because you found the...