Office Depot — Attraction in Overland Park

I am commenting on the "self-service" portion of this store only. Prior to COVID-19, I noticed that this area where you can make your own copies, scan, and fax documents was often dirty. Touch screens were often smudged, surfaces were dusty, and I couldn't help but stare at the bugs collecting in the corner while waiting for a fax to go through. These bugs have been the same bugs for over a year since I've been using self-service for my small business needs. It never bothered me until now that cleanliness is at the top of our lists in preventing the spread of COVID-19. If you have an area of your store that is accessed by customers independently, then the touch screens and frequently touched surfaces should be wiped down or materials made available for us to continue self-maintaining the cleanliness of this area (i.e. disinfectant spray or disinfectant wipes). Side note, those same bugs are still dangling from the same cobwebs...

I was shopping for work and needed a digital and printed copy of the receipt. I did not want to sign up for the rewards program. The representative that checked Me out TJ told Me it would take too long to enter My email and selected the printed copy only option regardless of My reservations.

I reiterated I needed a digital and printed copy of the receipt. TJ stated the only way He could do that is if We started the transaction over. I told Him please start the transaction over. He proceed to ignore My request and ask for payment. When I asked would I receive the digital copy as requested.

He regurgitated the same line of " I would have to re-start the entire transaction..." Frustrated, I just paid and left. Terrible Customer Service Experience. I only had 5 items and they were the exact same thing... How complicated could it have been to honor My simple request? A request that is an readily available option and...

OFFICE DEPOT, 10551 Metcalt, is located just off 105th Street and Metcalf, Overland Park, KS, at 105th and Metcalf. Once you enter OFFICE DEPOT, YOU will be amazed at the remodeled and upscale Office and Supply Store has undergone. The aisles are wide and well lighted, displaying related items on shelves and areas arranged like an office setting with office desks and computer chairs. An array of LAPTOPS PRINTERS, COMPUTER CHAIRS, CRAFTS FOR CHILDREN GALORE, BUBBLE AND VARIOUS SUZE CARDBOARD FOR SHIPPING NEEDS, COMPUTER PAPER, ALL SORTS OF PENS AND PENCILS AND MORE. There is a Service desk for special needs, just inquire at their Service Center or call them. Store Hours are Mon - Friday 8 A.M. to 8 P.M.; Sat 9 A.M. to 7 P.M. and even on Sunday, 10 A.M. to 6 P.M. wheelchair accessible. Limited Disabled Parking. Plenty of General Parking in front and North side of Office Depot. Posted...