Apple Garden State Plaza — Attraction in Paramus

About  :

The 1st gen AirPods Pro had significant quality control issues. Apple offered a limited-time replacement program for units experiencing abnormal noise — unfortunately, mine failed outside of that window. What’s disappointing is that Apple refuses to repair these known-issue products and only offers replacements, lumping all customer cases together without nuance. And even if you’re willing to pay out of pocket for their mistake, there’s no support or discount offered after the program ends. As a consumer, I feel powerless. I can’t control when your defective product decides to malfunction, and the rigid after-sales policy just adds to the sense that Apple, as a tech giant, is neglecting its customers.

About the GSP store ( Genius Bar):

Out of necessity, I bought a pair of AirPods Pro 2. Just two months in, I noticed that the left earbud drains battery significantly faster than the right, even after a full charge and equal usage time. I booked a Genius Bar appointment. Since the product was under warranty, the technician placed a replacement order for the left earbud. Before I left, I confirmed I’d be notified when it arrived and ready for pick up.

More than a week passed, and I never heard back. When I called customer service, I was told the work authorization has expired after 7 days and the order had been canceled. I was advised to go to the store and hope it was still there. I booked another appointment and clearly explained the entire situation to a new technician. Instead of an apology, I was met with a poker face and an indifferent attitude that felt dismissive and unprofessional, not what I expect from someone representing Apple.

I did manage to get the replacement earbud in the end, but the whole experience left a bitter taste. As a long-time loyal customer, I’m honestly very disappointed with the service.

And beyond that, I’m also deeply disappointed in the product itself. AirPods seem to be plagued with recurring issues across generations — at least in my case. For a company known for premium quality, Apple needs...

This store is the worst store by far in terms of customer service . I went into the store to purchase an iPhone and an Apple Watch. I waited more than expected waiting time so I complained to a sales representative. A person by the name of Jordan came to me and was very rude , aggressive, and disrespectful, and very loud saying to me “ you will be next so just wait here “ . I waited for the sales rep to finish my purchase. I was angry at the way he treated me so I told him that he was loud and that he should be polite and respectful when he talks to me or any customer. He did not care and kept raising his voice again and again in a very loud tone said “ ok that is my voice , and I apologize “. Again he was very aggressive, very hostile, very disrespectful , threatening me and even starring at me like he was about to hit me. I felt threatened and so I also became loud and told him to not raise his voice to me. I then told him to get the store manager but he lied to me and said he was the store manager . I was very angry because he disrespected me and threatened me. It was obvious to me that he was discriminating against me and being disrespectful to me because of my ethnicity, skin color and name. I insisted that I must see someone- other than himself- so he called one of his colleagues his name was Chris Maddern, while claimed to be the store manager. He was also rude and disrespectful. I said to him that his colleague Jordan should give me a sincere apology and be polite and respectful. He refused to have his colleague Jordan apologize to me, and became hostile and threatened to kick me out of the store and said to me “ I will get out of the store if you do not stop talking over me “ . He refused to give me the business card of the store manager. The two employees were very rude, impolite, discriminated against me and treated me disrespectfully. Both are obviously racists and should be fired . I filed a complaint with Apple customer service . I will NOT be treated with disrespect or be discriminated against in an...

An APPLE a day keep the doctor away. It's true. But today, I realized I should keep the apple away too.

I had a bad shopping experience at the Apple Store. I went to buy an iPhone for my daughter a few days back. As I tried to go into the store, the security guard told me in a horrible tone that I couldn't come in without an appointment and told me to stay back in the worst manner. I asked other people over there to schedule an appointment for me to buy a phone for my daughter. Thanks to him, he helped me out with that, then he helped me out to buy the phone. He to come here and give my daughter an iPhone 12 as a present. And, thanks to another guy's assistance, I was able to schedule an appointment for that. When it's my turn to be there, the security individual calls me. I'm not sure what's going on inside. The first security guard informed me that I needed to go outside and wait for my number to be called again. He came back in after 2 minutes out and ordered me to go in. I make touch with him. Are you sure it's my turn now? (because he threw me out with a lousy attitude just 2 minutes ago) &...? So, what's next? He goes insane and speaks in a non-permanent manner. For my turn, I just double-checked. As a result, no insults from me. The security guard was enraged and yelled profanities, and had a bad attitude. I'm off to the store because I told my daughter she needed a new phone. I told the manager in charge over there. But I'm not sure. He is unconcerned about it. Since you don't want more than two people or shoppers, I told him my small daughter could stand alone outside. But this phone is a gift for my daughter, so if she could please come in with me, that would be great. He was aware of the situation. I finally finished my purchase. As I returned outside, however, the security guard had maintained his bad attitude and worst service

Apple a day keep the doctor away or keep apple away. What do you think? Apple a day keep the doctor away or keep...