FITWORKS Parma — Attraction in Parma

I signed up for personal training at Parma with Mike in January 2023.

I finished 1 month of training and canceled my card to not be charged anymore for many reasons including tardiness starting my session, ending my sessions early, and lack of consideration of things i had going on in my body. These are 3 seperate things that lead me to realize this was not worth $36 a session.

chronic plantar faciatis- wanted me to do 10 sets of 10 calf raises. 2. behind the neck pulldowns - not safe 3. my left leg was doing all the on 225lb hack squats . When i told him he had me do single leg to see the difference and the right leg was clearly not as strong. He ended my session early instead of just lowering the weight and allowing me to do what I could that day

i canceled my credit card and was not charged again. i was never contacted by Mike or anyone else at Fitworks about my contract or personal training.

Randomly in November 2023 my new credit card which was never authorized for Fitworks or givem to them by me was charged for 9 months of training.

After months of arguing back and forth between the club and credit card I have 40 sessions to pay for and use. It took a week back and forth with Mike to get scheduled.

I was suppose to start back to training in Parma with Jason on Monday May 6th at 930. HE DID NOT SHOW UP!

Next I had Billy on 5/9 @ 930. no assessment.. no nothing. i have M.ed in Exercise Science. i have 20 years experience as a pt and am currently a pilates instructor. Billy put me on all machines. Never set my seat correctly, nothing. Proceeded to tell me I had 1 machine left half way through my 30 minutes session. I made him aware we had 15 minutes left and I was capable of more than one machine. He asked me my feedback. My response was I did not pay $36 session to use machines the workout was basic and not thought out.

Tuesday 5/14 Billy He wanted to train bi /tris. I told him I workout 2 to 3 days a week and need my split to include larger muscles. Back and biceps it was. Hammer curl machine -no seat set Low row on cable cable curls lat pulldown More bicep curls

My feedback my feedback on todays workout.

Iwill never train just bi/tri. I combine them with the appropiate larger muscle groups. i only strength train 2 to 3 x week.

Exercises are too basic. im advanced. Also, I need my body moved in all planes of motion (frontal, saggital amd tranverse planes) and all spinal movement( flexion, extension, rotation and lateral flexion) incorporated into each workout.

Couuld have added rear flys still back of body.

Side planks with rear flys to get core involved and side body. Even adding rotation here.

back extensiom for extension of the spine adding bicep curls or rows or even rotation.

lateral flexion on back extension with a rear fly.

renegade rows for core and back.

i also asked for a copy if his certification which he sent clarify he is newly certified. I also asked that he text me a copy of his plan for thursday since there doesnt seem to ever be one. HE NEVER DID!!!

Thursday 5/16

My Feedback

25 minutes not 30.

hacksquats asked me what weight i use. romanian deadlifts ( asked me where i learned my form ....a cracker jack box ) air squats ( shouldnt have these been first as a warm up?) walking bb lunges

still no rotation still no lateral movement easily possible to add.

squats could have had a booty band and been lateral or squat with a lateral lift.

instead of barbell lunges it could have been a med ball amd did walking with rotation.

This all unnacceptable for $36 a session and I either need an experienced trainer that will listen, be on time and give me my full time alotted or I want my money refunded. If not I will ill criticize every session on Facebook and ensure I tag Fitworks in post. I am really not sure why I am being held to a contract when there is now NO CONTRACT terms on personal training via...

UPDATE - Within days of writing this review, management reached out to me to fix the issue. We talked a few different times over the phone and they were very nice and apologetic. The issue was resolved by the following week and I was fully refunded for all of the charges. I hate that I had to leave a review to get this taken care of, but also very appreciative of quick resolution. Thank you!!!

I joined Fitworks in July 2022 & enrolled at the Parma location. After enrolling, I utilized the childcare service for 3 months, 07/22-09/22, which can be verified with the sign in/out sheet that is required with each visit. In September 2022, I called to cancel the service & was told that I would need to speak with a manager & the manager was not there but would call me back.

Two weeks later, in October 2022, my children and I lost our home and everything we owned in a house & the months that followed were a blur. I continued frequenting the gym, still not using childcare & in February 2023, realized I was still being charged the $27 a month since I called to cancel in September 2022. So, that was 5 months of not using childcare after calling to cancel (I never received a call back from the manager which can be verified with phone records), that I was charged for it. I called & actually got to speak with a manager & explained the situation & he said I would be refunded for ONE month out of the 5 & that the re-occurring charge would be canceled. I was not happy with that response, but figured it was fine as long as the service was cancelled from this point on.

Everything was ok for a while. I started going to the Rocky River location after moving, still frequenting the gym 4-6 days a week, never used childcare at the Rocky River location and still had not used childcare AT ALL since SEPTEMBER 2022, when I noticed in August of 2023 that I was charged for childcare in 07/23 and 08/23. I called Parma, since this is the only location I ever used childcare, explained the situation, talked to the female manager who was extremely rude. She only got on the phone after I asked several times to speak with a manager, was very short, said she would take care of it and follow up (I assumed that meant I would be refunded and she would call me back?), did not apologize for the inconvenience or acknowledge that they made a mistake and abruptly hung up on me.

It is now October 2023, I never heard back from the manager (no attempts to contact me which can be verified with phone records), I have not been refunded AND I have been charged the $27 fee AGAIN from 7/6/2023 - 10/6/2023 AND I STILL HAVE NOT USED CHILDCARE SINCE SEPTEMBER OF 2022.

This makes 9 invalid charges with 1 credit since I stopped using the service. Management clearly does not care. I will call AGAIN but have little faith in them rectifying the situation. This is stealing and I would like to be refunded for ALL incorrect charges since this is their mistake, not mine.

I would also like to note, I have never missed a payment for my membership, or my yearly fees, or done anything that would warrant the blatantly rude and unprofessional manner in which this has...

I’ve been a member of this gym since 2017, and for good reason. Out of the 5/6 gyms I’ve been a member over the years, this one is by far the best.

For me, it’s about the little things. Regardless of who has managed the club during my time there, there has always been a priority on cleanliness, from the bathrooms to the water fountains, to having enough bottles around the club to wipe down the equipment when your are done with it.

Mike & Maria (current GM’s) are outstanding. Whenever Mike is on the floor and he sees you, it’s automatic to give you a ‘what’s up,’ or welcome or wish you a good day at the entrance. It’s not uncommon to see Mike / Maria on the floor cleaning a water fountain or re-racking a weight that someone forgot about. It’s obvious they both care about the club are great examples to the staff. I believe Mike used to be the personal training manager, and I still see him doing a ton of that in addition to managing the club.

The vibe of the gym is great too. I’m a middle aged guy and go mostly in mornings. This is the first gym I’ve been a member of that’s established a vibe that genuinely welcomes all - old and young, newbies to experienced. No cliques, no egos. Everyone just does their thing and seems to get a long.

I use a combination of machines and free weights and my workouts are very structured - it’s pretty much all business for me when I go in. I can usually get on anything I need. (Again, I go mostly in the mornings - just like most gyms, it does get busier late afternoon / night, but I’ve still been able to complete my workouts when I had to go in prime-time pretty efficiently.) If someone is using a piece of equipment you need, you just ask “how many sets,” and other club members are usually efficient, cleaning off the machine / bench for the next user.

Thanks Fitworks, Mike, Maria and the staff for a great 6 years! Keep up...