Mattress Firm Shoppes at Parma — Hotel in Parma

If I could, I would rate them zero stars. If you go here they will display units are no longer available (discontinued) and then upsell you into a much more expensive products. I was lied to about how I could pay for the financing, I was lied to about the products that were on the floor. I specifically asked the salesman about the method of payment for the financing offer. I was told my method of payment would be accepted, and that he could see absolutely no reason as to why that method of payment wouldn't be allowable. Come to make my first payment, and my method of payment, which I was assured would be fine, was not allowed. I then had to return to the store and pay for a very expensive mattress that I was up sold into, outright.

You should not buy from this store, and you should not buy from this company. Their solution was for me to pay for the mattress outright and that they would call their other stores to make sure that they knew that this was going to be an issue. Their response following that was to let me know that none of their stores knew how their financing worked and in the past have told customers bad information.

I know this last part is a little off topic, but every single time I asked about the longevity of the product, I was told about the warranty not the longevity. When I returned to repay for the mattress that I was sold, I witnessed the same salesman do the same thing. He was asked about the longevity of the quality of the mattress, and all he repeated, three separate times, was the warranty information.

EDIT 201015: I'd rather you address me on here, a public forum. I don't have any idea what would right this experience. I budgeted for a certain amount to be spent on a monthly basis to ensure that I didn't over spend. I made it clear that I was paying down the total amount to whatever the minimum amount for your 3 year financing at 0% was. Because I had to pay this purchase outright, I now have to pay my credit cards interest rate on the entire purchase, not on just the down payment I made on the day of purchase. Alerting your other stores and informing me that the other locations were as uninformed as this location does nothing to fix my budget. I don't know what could right this, I am curious as to what course of action you would suggest in this situation. I worked in retail for over a decade and if I ever had an error this egregious on my lease or credit sales I would have been dismissed immediately.

EDIT 201019: No follow-up response yet from Mattress Firm as of yet. I have now been contacted by the company they use for financing (Synchrony) about a delinquent payment (that I do not owe). Apparently during my return process, they only returned $1'408 of the $2'001 from the transaction. Because of their incompetence, they are now trying to collect on a debt that should and does not exist. Trying to call the store to get any information lead to 6 calls going unanswered and when the call was finally answered, I was rushed off the phone as quickly as possible. Between the incompetence, the blatant misrepresentation of their products, and the lack of any education of their finance options, this store and company should be avoided at all costs. I worked in retail sales for 10 years and if I or any of my salesmen made mistakes this large with customers financing options or misrepresented our products, they would have been immediately dismissed. All that being said, Synchrony, the financing company, has been nothing but helpful with the situation in disputing the charges and assisting with understanding how to resolve the issues caused by Mattress Firm.

EDIT 201023: Now, thanks to the ineptitude of everyone at mattress firm, and the issues through their finance company, my credit score has dropped almost 40 points. Which will take a very long time to recover due to a new line of credit not being opened, and a much larger percentage of my available credit now being applied to purchase. This has been a nightmare that will not end, and now I will have to deal with it for another...

My girlfriend and I went to buy our first bed together over Black Friday weekend. From the moment we walked in the door, we were targeted by a saleswoman presumably because we are young. We were shown multiple beds without going into much detail about them whatsoever, and it was clear throughout the process she wasn’t concerned about customer service but rather making a sale. However, we found a great deal on a floor model so we were willing to work with them despite the obvious predatory nature of the sales pitch. During the actual sale, multiple important details were glossed over including the fact that the adjustable frame she sold us (which we never physically saw or were shown information about) would not fit up our stairs. So, of course, when the first delivery happened, the mattress and frame were delivered and we had to refuse the delivery of the frame because no one bothered to ask us about the details of our home. To add to this, the delivery men scratched our floor in multiple places, even though they never actually got anything upstairs but the mattress. They then proceeded to put a queen mattress on a full size box spring from our previous mattress, causing the new mattress to sag at the edges before we even arrived home from work. Also, they threw our old mattress outside into the rain before they even tried to bring in the new bed, causing us to be unable to refuse the delivery of the mattress as we would have been left completely without a bed. We called the store immediately after the failed delivery, as we needed a frame to put our brand new mattress on. It took three hours on the phone with someone who wasn’t even a manager to procure a collapsible frame from a different store location that we had to drive to pick up ourselves, even though we paid for delivery. Then, to replace our brand new adjustable frame, the store manager though it was acceptable to send a used frame with holes and missing bolts as a replacement. We refused that delivery as well because we paid for a brand new frame and were not willing to downgrade because of an error on the salespersons part. We have tried for two weeks now to get a proper replacement frame or even a refund and the district manager is completely unwilling to rectify the mistake or even accept responsibility for it. The amount of undue stress this has caused, not to mention the money this has cost us is undeniably ridiculous. We have yet to be contacted about our damaged floor, the delivery crew and the sales people’s stories don’t match up at all, and somehow no one can find a solution that works for US, the customer. I am completely blown away by the lack of responsibility, the willingness to lie, and the disrespect we’ve been shown by at least three separate individuals. I would not recommend anyone buy a bed from here, ever. If this is the way they are willing to treat paying customers, I cannot imagine what else they might do just to make a sale. I will never buy a bed or anything else from...

My wife and I decided that it was time to purchase another mattress from Mattress firm. We had originally purchased one back in 2015 I believe from the North Olmsted location and decided to take a trip to the location in Parma as there was a sale for Labor Day. I'm glad we went because we ran into J.T. who manages this store and helped us become more educated about how much a mattress and a base really affects your back. We decided to purchase a sleepy memory foam mattress along with the head and foot adjustable base which I had no idea that makes a huge difference on the spine. After many years lying on a flat mattress with coils and trying a memory foam with an adjustable head and foot rest it made a huge difference. I noticed when spine was position correctly with the head and foot adjustment it really made a huge difference by putting it the neutral position as there have been commercials about next supporting pills that do the same thing. I never knew laying on a mattress with in a flat position cause my spine to be arched causing aches and pains and great discomfort. I work as a laborer for a Township and getting the support of the mattress and a bed frame that adjusts my feet and head alleviates those issues that I have from day to day and believe this will help me long-term to be in better shape when visiting the chiropractor. The way I look at it investing in a high-quality mattress with the bed frame that adjusts to support you properly is a cheap and valuable insurance in the long were you able to save your back and live your life to the fullest. Thank you again mattress firm for JT and his co-worker for assisting us and finding the best mattress that fits our needs. One thing that He mentioned that is very helpful is that not all mattresses are created equal and everyone has their own needs. Please do not hesitate to stop by their location if you need a mattress and see what fits your needs. Your body will thank you in...