The Residences at Pearland Town Center Apartments — Attraction in Pearland

This place has been nothing but a constant headache. I have wanted to be nice, give it a chance and patient but I can’t anymore.

We switched units because the first “renovated” unit was so poorly done, one issue would pop up almost every week, and I am not exaggerating. We had to wait weeks for our trash can and our mailbox keys too even arrive too even though we were already moved in for 1 month.

We switched to our new unit and were told that we wouldn’t have anymore issues (so second unit now) especially in the new one, and then, the AC doesn’t work at all. In fact, our AC hasn’t worked since we moved into this new unit, I’d say going on 3 months now. And this is in TX mind you! One of the hottest states.

We currently have it on 73 and it’s been sitting anywhere from 77 to 80 at night!!! It’s worse and hotter during the day and it’s like cooking ourselves in the oven. I also have terrible allergies and no matter what we do, this building has serious dust issues. When we first moved in, we decided to open up our vent to just dust it, that turned into a construction site cleaning because the amount of sheet rock that we found in clumps was so insane, I couldn’t believe it was in the AC duct and we were breathing that in! So both of these problems mixed together and it’s a recipe for disaster! Apparently, we aren’t the only neighbors who are going through these issues. It’s like it comes out of thin air!

We told them the first time to fix our AC and it was “patched” as per usual and now it’s out again. We have terrible water pressure and our ice maker doesn’t work still! After putting in multiple requests. Instead we are told that we will get charged if we put in requests that we don’t follow up with, which is funny to me considering there have been multiple times we have waited to get the help we need, putting work off just to be here and no one shows up. Mind you, we work from home.

The bathroom has slanted fixtures, rusted hinges and a slanted shower rod. Our cabinets are falling apart ironically enough out of nowhere because of how cheap this place was renovated and then they have the audacity to call it “luxury”. Don’t even get me started with the gym that hasn’t been cleaned in I don’t know how long and has broken machinery every other month.

I’m tired of my money being spent on crap that’s only temporarily good or not good at all. Even my renters insurance rates the building quality of the community a 1.2 star out of 5!! I’ve never heard of such a thing haha!

My beef is with the company and not the office. There are a few select people that try their best to help in the office and then there are some that I would rather keep my opinion about.

If your budget is so low that you can’t even fix the problem and patch it instead every time, you have no business taking care of homes people are living in! But if you’re going to have people fix something, actually fix it for your tenants or you won’t have tenants at all!

At this point if our main biggest issue happens again with the AC going out, that’s enough means for me to break a lease and I don’t recommend anyone rent here unless all issues are fixed first, I don’t wish this on anybody and I hope this helps some people genuinely!

Attached are just the photos of some issues we have in our new unit. These include the other photos we have with our old unit and how bad those problems were.

So, to whoever is looking to rent here, good luck! I highly and strongly don’t recommend this place at all.

‼️‼️REVIEW UPDATE‼️‼️ on 2/1/2025

Our AC has been “fixed” again for the second time after we told them that there is something causing a leak and that the AC needs to be replaced. They disregarded that note and did what they thought would work & now sitting at 75 degrees in our apartment, it’s set on 71. I highly recommend to avoid this place at all costs. We will be breaking our lease because this unit is not livable. You literally have to gasp for air in this unit because of how hot it is. Place is trash. 🚮

‼️UPDATE ‼️Feb 17th, 2025

AC is...

My thoughts after having spent two years at the Residences at Pearland Town Center-

With the good comes the bad. We really really enjoyed our first year at the Town Center, I’m not sure if management changed during that time or what. I know Kimberly Clifton use to work in the front but she’s been absent for about the last year, that may have something to do with it or with a management change.

First and foremost, if you’re paying for a gated community, please keep it a gated community. More often than not at least one of the security doors into the complex are broken and/or one of the gates to drive into the parking lot is left open. If the gates aren’t left open, be warned, they don’t have sensors on them. If you’re not on the gas ready to drag race through the gate the moment it opens up, you’ll more than likely get hit by it at some point if you drive anything other than a car. I’ve been hit in the uhaul moving out, my wrangler, and my company truck.

The pools are a joke during the weekend. There’s nearly always a giant group of people, all together, having their own family reunion at the pool. I’ve been in the gym on multiple occasions and watched suburbans full of people pull up to the front gates (even if there’s not anyone to let them in, typically one of the doors you just have to pull hard enough) and load into the pool, beach towels in hand. They will often bring loud speakers and play them in the echo chamber that the pool is built in (it’s surrounded on three sides by the apartment building). The “2 guests per apartment rule” has never once been enforced. The TV’s by the pool are unusable

I also spoke about the gym earlier, it went an entire month last January without sanitary wipes. I had to ask several times on facebook before they would even put clorox wipes up there. It’s just unsanitary.

If you live here, make sure you don’t live on the side of the building by the trash compactor. There’s about 4 months out of the year your home will be inundated with gnats. There’s nothing you can do about them either, apple cider vinegar, gnat traps, gnat zappers, nothing will give you any relief. Maintenance will come and bomb your apartment when you can leave for a few days, but even that only gives relief for a day or two.

Your air conditioner will also break, about once a year. You’ll call the emergency maintenance hotline but it won’t be considered an emergency so you’ll sleep in your hot, humid (more on that in a minute) apartment and deal with it.

The humidity of the apartment is so much so that you will damage your furniture, rugs, and their carpet. They will in turn charge you to replace the carpet that has become black from the humid environment that they’re in. They’ll also charge you for the stained walls even though the black on the walls is around the air vents, where the paint is also peeling from the humidity.

And if they try to sell you “SureDeposit”, just say no. They will sell it as 200 dollars for 750 dollars worth of coverage in damage to your apartment, but in all honesty sure deposit is just a collection agency that protects the owner. You will pay the sure deposit and they’ll cover the 750 in damages (that this place WILL either find or fabricate) and then sure deposit will come after you for the money plus interest. It’s a crock, and an extremely crooked scheme that RatPTC is playing to get tenants.

I also hope you don’t enjoy sleeping at night, or work a job where you need to sleep past 8 am. The fire alarm went off here in the middle of the night more than it did in my college dorm. And if the fire alarm didn’t go off, you can almost set your clock by the maintenance staff using a GAS blower in the halls early Friday morning. If you’re trying to enjoy a quiet evening, about 7 o-clock the trash guy will come rolling his buggy down the halls literally slamming it into walls and THROWING the trash cans in it. He disturbs nearly every single dog in the place during his...

This Apartment complex is not only over priced but they mislead there customers !

I was told 3 times by numerous leasing agents that if not approved that i would be able to receive my $200 deposit back immediately ! Apartment complexes always mislead you with information, take your money and treat you as if you’re a ignorant consumer , which violates the CFPB !

At this particular property the person who was most misleading was James. I believe he just helps out at this location . What the manager needs to do is train him better ! The first time i came to Residences at Pearland Town Center i spoke with James , he was straight to the point and passive aggressive , which alot of leasing agents are now a days which is shameful but oh well that’s business for you ! i explained to him that i definitely make over 3 x's the rent but I have no credit , I'm in my early 20's , so i would need to know if any of the fees were refundable , because i have ran in to complications at other properties like there’s .

James proceeded to tell me " the only thing you are charged for upfront is $60 because we are waiving the app fee " (were touring the property at this time ) . We finished touring and asked him again what were the logistics for everything and also asked him to right down the information so we would have a clear visual of everything when we apply online .

I applied online and contacted the apartment complex and let them know that I was ready to make the payment for app. Once James sent me the payment method it said that I would need to pay $260 upfront, I gave a call back to James and he insisted on telling me that I knew that the $200 was upfront. I explained to him that no he did not tell me that $200 of A deposit was supposed to be paid upfront, he told me "yes Ms. Taylor I did tell you.. you don’t remember (sarcastically) , I said no you did not , you explained that the deposit can range from $200 and up but you never explained anything about $260 upfront, he’s started to go back-and-forth with me and I had to tell them hold on and let me speak so I could explain to him again what he explained to me the day before. He then told me if your denied you will get it right back , you will get it immediately .

As I stated above James is very passive aggressive and has smart mouth no matter what he says, and I have barely even dealt with him and I can already see that from Jump . He rather hurry up and get his point across and interrupt you .

That day i did not continue with the payment because i wanted time to think about if i should continue with a misleading property. I went back again , asked the same questions , and I spoke with Anthony this time , he explained the same process and said well if denied you can get your deposit back immediately , this was in person , now again i call and try to see if im approved , low and behold i was denied and then told i have to wait 30 BUSINESS DAYS FOR A REFUND , so you mean to tell me you all take money in a split second , lie about the policy and then tell me i have to wait over a month for $200 when you all collect $1100 + from residence each 1st of the month !! thats ridiculous and shows how these businesses belittle and underestimate the everyday working consumer with their drastic fees and misleading information to reel you into there property !

I will definitely be contacting CFPB , BBB , CONSUMER AFFAIRS , someone needs to put a stop to robbing consumers and lying to them to make a profit off of them . ITS DISGUSTING AND INHUMANE !

I RECOMMEND CONSUMERS TO READ ALL FINE PRINT , ASK QUESTIONS , ALWAYS KNOW WHO YOUR SCREENING COMPANY IS ,WHO IS ACTUALLY RUNNING YOUR NAME ! ITS A CONSUMERS RIGHT TO KNOW ! DONT LET THESE APARTMENTS MISLEAD YOU ! AT THE END OF THE DAY YOUR THE ONE PAYING...