Lumber Liquidators — Attraction in Perrysburg

The staff were easy to work with while purchasing the floor, and I felt we got it at a good price. However, after starting the install, we found that a bunch of the flooring was warped and some measured 1/8"of a difference between the width on one end and the width on the other. I'm curious to see how the staff handles this to make it right.

Edit:

Good customer service so far, they're going to replace all of the bad flooring and they'll pickup the bad flooring. I'll update when that happens.

Edit again:

Never going back. The next 56 boxes also had issues, I've carried almost 12,000 pounds of floor up and down the stairs and really have nothing to show for it. There's no way 106 boxes should have the same issue, something is wrong with production.

Do yourself a favor and buy elsewhere, it might look like a cheaper price, but it's not...

BEWARE. This review date is Sept. 2, 2020. I have been in contact with customer service since April 2020, I had floors installed Oct , 2019. Wood tongue in groove flooring. Six months later nails started appearing throughout the floor. LL has a one year warranty on installation. Since April I have sent e-mails and pictures as requested and was assigned a representative. After 3-4 e-mails nothing has been addressed. I started calling at least 4 times, each call I was informed a manager will call within 24 hrs. Never a return call. Last call was today. I’m convinced LL will wait until the warranty expires. The cost of this flooring was over $5,000.00. I have been very frustrated at the lack of customer service received from this company. I definitely would NOT recommend Lumber Liquidators to anyone thinking of purchasing new...

I would not suggest buying from this company. They sold me mismatched flooring/stairs. I had requested for things to come from. The same lot number, but it obviously wasn't. Nothing gets delivered on time. They will not refund or do anything to make it right, but will lie and say that they do. They also told me to have my installers finish installing the stairs and that they would figure it out and make it right....then called me later to tell me that since I installed it they can not do anything about it. Scammers! Update: I emailed customer service. They have not reached out to me. They also tell you that they will contact you when things come in,but they do not contact you. Bob who works there will mess up your order because he can't read,...