This was the worst hotel experience I've had in my entire life. I'm an avid traveler for both work and fun and have stayed at hundreds of hotels with this by far, being the worst. My fiance (Now husband) and I were getting married (eloping w/ 5 guests) in Philly at Christ Church on 5/3/25. When we saw that this hotel was only .4 miles from our venue, we figured it was a no brainer and didn't think to look at reviews since it was a waterfront Hilton property. We reserved a room for ourselves from 4/30 - 5/5. We booked through booking.com and were in frequent communication with the property as we kept them updated of our plans/arrival time. We called the property/front desk as we hit the road from our home in Syracuse NY to let them know we'd be arriving between 9 - 10PM. They said "no problem" and never mentioned anything about the room we booked being unavailable. We arrived at 9:52PM on the dot but, upon checking in, we were told that the King suite we booked on the 10th floor or higher with a river view was no longer available and that they could put us in a room with two Queen beds instead. My husband and I can ONLY sleep in the same bed if it's a king which is why we go out of our way and put special emphasis on making sure we have a King bed whenever we travel. I calmly tried to talk out this issue with the front desk but Ann Thomas, didn't want to be calm and cordial back. I truly hope that this whole interaction is on video somewhere. First, she yelled at me and told me that if we were getting married, we should have booked a room block. Unnecessary. We were eloping and only needed one room. We were then told that the room we booked wasn't guaranteed because we used booking.com. I've been using booking.com for 12 years or so and have never had that issue. I asked when she would have a King room available and at first, she told me that she wouldn't know until the next day and when I pressed her asking if her system showed her when people were checking out and when rooms would be available. She checked and told us that the next King room she had available would be 5/4. When I asked her why she said she wouldn't know until the next day but was just able to check just now, she got very flustered. I finally was ready to take the L and just go with the room with the 2 Queen beds and just make the most of it. THEN she charged us the same amount that I was going to pay for the deluxe King room we had originally reserved which was DOUBLE the price of the Queen room according to their website. I was told that the hold on my card was on there now and couldn't be rectified until check out. The next morning I go down to Ellis Coffee shop around 6AM. The hotel website says it opens at 6AM but upon getting down there, was told it really opens at 6:30AM. When I told the front desk, I was just told "I don't control what is on the website". Since I was on their website, I decided to see what rooms would be available if I were to book "direct" with them as I was told the night before that not booking direct was one of the issues. TONS of King rooms were available on the website. When I also pointed that out to the front desk I was told "Again, I don't control what's on the website, but I can check inventory for you". TONS of King rooms were available. I was told we could switch to one (thank God) BUT since they were so incredibly sold out just the night before I assumed I'd have to wait for someone to check out and for the room to get turned over. NOPE. It was ready right then and there at 6:15AM on 5/1. That means I was completely lied to the night before. No one slept in that room if it was available at 6:15AM. So we moved into a King room. Again, room was dirty, outdated, falling apart and the A/C DID NOT WORK. My best friend checked into her room on 5/2 and was treated similarlly like she was an inconvenience. Her room was dirty and her A/C didn't work. My Dad had the same exact experience when he checked in on 5/2. His A/C didn't work. Did not get even one good night of sleep the whole stay due to rooms being unbearably hot.