Elements Massage — Attraction in Phoenix

7.18.24: Yes, I'm a massage junkie right now b/c I'm in the process of buying a car & it's stressful AF! Massages counter that & work out the stress I'm holding!

This location is new to me - I'd never been there before. They sent me an email, offering me a free enhancement for my bday. That got my attention & so this morning I checked web site for availability & there were plenty of spots open for today. Probably b/c summer's not as busy. Out of the three choices - aromatherapy, Himalayan Salts and cupping, I chose aromatherapy. I took advantage of the summer special (or first timers?) rate of $79.95 vs. $119.95.

My MT's name was Brooke & here's the lowdown:

YAYS! Variety of strokes, including using forearms, which is an underused way to massage but provide relief to tense muscles Good pressure She worked on an unusual area - behind my ankle - that had tension

NAYS! Incredibly choppy massage b/c ------- Every time she did a stroke she went back & forth to the shelf where the massage lotion bottle sat to get a pump of massage lotion/gel & then mix it w/ the aromatherapy oil. This makes no sense for a few reasons & has got to be the most inefficient thing I've ever seen: most other therapists either wear a belt to carry massage lotion on them or put bottle in their pocket Why not pre-mix the massage gel w/ the aromatherapy beforehand so it's already mixed and available? Doing both of those things would have probably added 10 more minutes of hands-on massage time.

Also: every time she "traveled" to the shelf, her hands came off my body so again not smooth - as the client I'm wondering what's coming up next. Will she go back to the same arm she's been working on or will she move to my back? That puts me, the client on alert, instead of being able to relax.

I paid $10 more for this therapist b/c she's called "Elite" based on the volume of clients she's served &/or additional training/schooling. This is an Elements-specific feature. But this was not "Elite" service. Please re-train her so that she can provide a smooth, fluid massage b/c she has the foundational knowledge to be...

BEWARE! The stress from this place will leave you needing a massage! (FROM SOMEWHERE ELSE). Second Review, First review Manager asked me to take down, my experience started 3 weeks before valentines day when I called and asked for a Valentines day massage for me and my husband ( is very sick so this was a big deal for us) I requested off valentines from work, I work at a restaurant for tips, and I support my family this way. On valentines day the manager calls me and cancels, and informs me that it was scheduled for the 15th anyways. I hung up left a review, and she called me back and said she would make it right if I removed me review, so I did, she scheduled us for a couples massage free of charge for Wednesday, I said okay, at the end of the call I said let me just be sure I have this right Wednesday, Feb 26th, she said no its march 5th, the 26th is full. This is exactly how we got here, changing dates and not telling the customer. So here we are almost a month away. I took it off work, again. SHE CALLED ME ON MARCH 5th and canceled AGAIN! Not even joking! I said no way, she said she can get me in two more weeks, I asked what's to stop you from calling and canceling again, I cannot miss a third days work, this is no longer free its costing me and my family money, she said if that happens she will call another location and have someone else give us a massage. I told her no thanks, she said fine get a gift card on Monday the 10th that I can use at any elements across Arizona, it is now Friday. I've called twice, and the front desk has taken a message for her. Time is something I do not have a lot of, and for a business to not respect my time, it's truly the worst thing you can do. I will not recommend this to anyone, the amount of stress and headache for something that is supposed to...

This is the absolute WORST experience I have ever had. I received a terrible massage from a girl, she popped every part of her body every few minutes. Her technique, flow, energy and attitude were terrible. There was only 2 moments that a place she was working on actually felt good, which I verbalized felt good and she moved on right away. I had to ask her to stop halfway through and end my massage early. When the front desk told me they couldn't give me a refund they gave me a discount and then booked me a complimentary massage for the next day at 10. When I arrived today at 10, they told me my appointment was at 10:30 even though I had even called to confirm last night that it was 10. The manager was in a meeting and it took her a while to come out and she did finally issued me a refund. She was compassionate and caring but the damage was already done and I have no desire to get a massage there. I didn't have time to wait until 10:30 for a massage because I'm visiting from out of town to care for my dying great uncle and my sick dog and have to check out of an airBnB today. My experience was absolutely terrible and I will never be back. I should also mention that I have been a massage therapist for 10 years and worked in a ton of spas as well as owned my own practice. I have recieved hundreds of massages and have never had to stop a massage halfway through. Update: I began receiving charges to my credit card from this business weeks after my visit. The first few times I contacted them they said they couldn't help me. The manager finally was able to resolve the issue, it turns out the girl working at the front desk had accidentally linked my card to another client's account. That's a pretty big mistake to make. Really not impressed with this...