Wyndham Grand Pittsburgh Downtown

By far one of the worst hotels I have ever stayed in. Me and my coworkers were there for a tattoo convention this past weekend and I was far from impressed. Avoid this place at all costs. First off, the hotel itself including the rooms was straight up DIRTY. Our shower head was absolutely caked in green lime scale. Not to mention, the showers have one door so it is half open spraying water everywhere and you have to reach over and get soaked in cold water to even turn the shower on! Paint and wallpaper chipping everywhere. There was mold in the corner of our bathroom, our bedsheets had crumbs in them, there were stains on the curtains (very obvious white and crusty stains), our towels were so old that they literally had holes in them, all the furniture was old and chipped and the room had a strange musty odor. My coworker had to switch rooms in the morning while getting ready for the convention because her thermostat and hot water both went out. Which is extremely inconvenient when you are trying to get ready for work. Everything was clearly old, dirty, outdated and poorly maintained. The lack of cleanliness went beyond the room, to the hallways and elevators. There were glasses and garbage sitting in the hallways for DAYS, and it looked like it had never been vacuumed. There were cigarette butts and trash in the elevators and sticky looking handprints all over the door. I passed trash cans on multiple occasions that were stacked beyond the top and spilling over. As far as customer service and convenience/comfort of the stay, that part was virtually nonexistent. The front desk was rude and unhelpful when it came to any question. The manager Michelle had a constant attitude and acted like everything was an inconvenience. They hold water bottles hostage at the front desk and call them “complimentary” even though they will not bring them to your room (oh yeah, there’s NO vending in this hotel) and get annoyed when you go to the lobby to ask for a bottle. There is no real room service or food to get at night without having to leave the hotel. And they charge 25 cents at their little cafe for a CUP of water. Which by the way, is near impossible to get anything from there because the line is so long at all times and there is only one employee. Valet is another terrible “perk” of this hotel. It’s $43 per night, and just absolute chaos. Nothing is organized about it and the valet employees acted like it was an inconvenience to grab your car even though the hotel literally forces you to use their valet service. I would not go back to this hotel under ANY circumstances and I would urge anyone I know to never visit here. Any other artist who attended the convention that I spoke with about the hotel agreed that this place is HORRIBLE and they would never be back. I can’t think of a single positive aspect of the entire experience here. It was truly terrible in every way. For the amount of money I spent to stay there, I am extremely frustrated by how filthy and subpar this place is. DO NOT WASTE YOUR MONEY. Go to a motel, you’ll have a better experience.