Visit to City Works Pittsburgh on August 30, 2024. This review is based on a scale where 1 star is poor, 3 stars is average, and 5 stars is exceptional. City Works Pittsburgh, on this occasion, was nothing short of exceptional.

Rating: 5/5

My recent visit to City Works Pittsburgh on August 30, 2024, was yet another outstanding experience that solidifies why I keep coming back. While attending the Soul Food Festival in Downtown Pittsburgh, a sudden rainstorm drove us indoors, and we decided to take refuge at City Works Pittsburgh. Although I've dined here multiple times, this is my first review of the location.

From the moment we walked in, we were greeted with the warm and welcoming atmosphere that City Works is known for. The large, airy dining area with its sleek, modern design and ample seating creates a comfortable environment for both social gatherings and relaxed meals. The numerous large screens, all showing a variety of sports, add to the lively ambiance. The rain pattering on the expansive glass ceiling only added to the cozy, safe feeling of the space.

We were seated promptly and introduced to our server, Kaitlynn G., who deserves a special mention for her professionalism and genuine care. Before taking our order, Kaitlynn asked if anyone in our party had any food allergies—a thoughtful question that many overlook. One of my guests has a tree nut allergy, and Kaitlynn was diligent in ensuring that the meal was safe for them, even involving the manager to double-check. This kind of proactive and attentive service is rare and truly appreciated.

We ordered the Blackened Salmon Salad and Mahi Tacos, and to our pleasant surprise, the food arrived within 10 minutes—impressive speed, especially during a busy lunch hour. The presentation was top-notch, with the vibrant colors and fresh ingredients making the dishes look as good as they tasted. The salmon was perfectly seasoned and cooked to perfection, while the Mahi Tacos were crispy on the outside, tender on the inside, and bursting with flavor. The portion sizes were generous and well worth the price.

Speaking of cost, our meal was somewhat over priced at $41.59 for two dishes, given the quality and portion sizes. The added 3% surcharge bumps-up the cost if you pay by credit card, which is noted on the receipt. Having the customer take up the cost of the business transaction using plastic does not add any additional taste value for the exceptional service and delicious food.

Kaitlynn, along with her manager, checked in with us after the food was served to ensure everything was satisfactory, which was another level of customer care that really stood out. The entire team at City Works made us feel like more than just customers—they made us feel like family.

My thoughts, City Works Pittsburgh deserves a solid 5-star rating for this visit. The atmosphere is inviting, the service is exemplary, and the food is both delicious and well-priced. Whether you're escaping a rainstorm or just looking for a great meal, City Works Pittsburgh is the place to be. I recommend this restaurant for you to try out for yourself.