aai Trophies & Awards — Attraction in Plano

I have always had a good experience here in the past, but not so much this time. On October 9, 2018 I personally delivered an order. I asked if I could pick it up on October 13, 2018. I was told no, that I could pick it up on October 12, 2018. I went to pick it up on October 12, 2018 at around 11:00 am. I was told that they were waiting on UPS to deliver some materials they needed. I asked if I could have the ones already made, and I was informed that they had not started the order. They wanted to wait for the materials from UPS before starting the order. I had brought another order with me and gave that to them at the time I was there, as well as a check for the order I was there to pick up. I asked when I could pick up my original order and was told they would call me when it was ready. One person did offer to come in on Saturday to give me the original order, pending on the UPS materials arriving on October 12. Since I live 50 miles away, I said I would wait until the order was ready and make the 50 mile trip again. I agreed to send a check for the additional order if they would send me an invoice by email, which they did. I mailed the check on October 16, 2018. They agreed to mail the order to me. On October 19, 2018 I called to check on the order and was told it was mailed on October 18, 2018. Today is October 23, 2018 and I still do not have the order. Within two hours of posting this review, the manager, Clarissa contacted me by phone and apologized for all the problems with this order. She went so far as to offer to remake the order ($150.00) and send to me by FEDEX. While I did appreciate the offer, I asked her to let me go to the Post Office the next day to see if maybe the order was there because it would not fit through our mail slot. I did go to the Post Office the next morning. The order was there and I was able to pick it up. The fact that Clarissa personally called me, offered to remake the order and FEDEX it to me, told me a lot about the integrity of the company and their employees. They do take customer satisfaction seriously and they made sure I was satisfied. They were willing to do whatever it took to make sure that their customer was happy. Sometimes things happen, but what matters is how you solve the problem. I believe that there is nothing more they could have done than what they did. I...

I walked in to AAI about 6 days before my son's college graduation, looking for something that I didn't know the exact details of. I only knew that I want to give that to my son when he graduates. After I went through the displays AAI has, I asked Jeff about a couple and he told me that it takes more than 6 days to get those ready. So he showed me what he can do in 6 days with what they have in inventory. They were really really busy as it is the graduation times every where. But he promised to customize the piece I selected and send the proof in 3 business days. Jeff helped me to format my message as well. He also helped me to find a good date for me to pick up without paying for a rush order. I was supposed to see the proof on Monday on email, but instead I went in to see it. He told me they finished it and showed me two pieces, one with white lettering and the other with black lettering. I had requested white but because the black was much better he did that too for me. I got the black lettering and it was beautiful. Even though I know now to order early, he helped me get something that I really liked. Very helpful and nice. Thank you, Jeff! I will certainly recommend...

Over the last couple of years, I have wanted to create a memorial to my father for my home office, but was unsure how to go about it. The folks at AAI Trophies and Awards gave me many ideas and suggestions and their amazing showroom contains examples of just about anything you can imagine. I finally decided on sanding and painting the braces that my father wore to help him walk as he dealt with polio from the time he was 16 until his death at 94. I painted them a bright metallic gold and they are mounted in a large plexiglas box with a walnut stand. My statement about what a great man he was and about his extraordinary life are memoralized along with his favorite sayings on engraved brass plates that are mounted on the plexiglas. This memorial to my father is a constant reminder of his influence on me and his posterity and will last through several generations, being passed from father to oldest son and on and on. My heartfelt thanks go out to the fine, patient people at AAI for the professionalism of their staff, the craftsmanship of their products, and their reasonable pricing. Your visit to their office will be time well spent. Don R....