West Plano Village — Attraction in Plano

This is my second time visiting this establishment and I thought I would give them a second chance after the last failed experience. It was better but only by a little bit. The server was nice and friendly and really tried to keep up. However the bar ran slow and we again received our food before our drinks. I believe that management and scheduling were a factor. I noticed for happy hour there were not enough staff to meet the demand. Waiters were being double and triple sat (two and three tables sat at the same time) all over the bar area. Obviously not enough servers, too big a section, or inexperience in hosting could have led to that problem but I watched our server go from table to table without much time to get to the next before another was sat. We did get waters at least before the food arrived but our drinks still had not. We finally received our beverages but had to order our next round from the bar directly since we hadn't seen our server. It wasn't like he was not working hard because he was. I feel for a place that highlights happy hour it should be happy and not frustrating to get a drink. Never once did I see a manager greeting tables to see how things are going much less see one at all. The food and drinks were good and fairly priced but don't expect to be pampered. Definitely don't be in a hurry. Order your next bar beverage when you get your first and maybe you'll get the next one by the time you need a refill. For a restaurant that has the potential to be a great spot it was a very...

Thank goodness the food is good, cause the service is very slow and unattentive. The host girl at the front was rude when sitting me down and when leaving. My waiter did not come to wait on me for almost 10 minutes. When I got my order he never came to check on me. Service that day was not the norm, very bad experience I informed the manager cause I've been here before where it was 5 🌟 excellent service. So a bad day of service no worries just an off day as long as the food is good, you can tend to look past the service. But trust me that's nothing I want to experience again so my choice may be not to come back to that location for a while if those current people are still working there. The manager was very accepting of the information and again the...

I've been going here for years & I really love going here, since they added the recliners to all the theaters! The concession stand is pretty easy to get through, but the specialty restaurant & bar located next to the front lobby is overpriced, even for theater prices. The only thing that bothers me about this place, & I realize that it's a nitpick, is the choice of colors that were used when remodeling the outside facade of the building. When everything else about the inside aesthetically works so well, the sea foam green & pale yellow that they chose for the outside is genuinely jarring & feels...