Confetti - The Party Store — Attraction in Pooler

Unfortunately, professionalism, integrity and quality are lacking by the owners/operators of this establishment. Initial interaction seemed acceptable to say the most. Short version: I brought an issue with purchased merchandise to the owners attention. I was blamed and belittled instead of respected and offered options that promote loyalty and future patronage. I suggest the owners seek customer service/ satisfaction and problem solving skills or training. I’d encourage future patrons to be careful in inspecting merchandise with more than a quick glance before leaving the store. It’s helium, temperature matters and how you transport the balloons matter (this was NOT my issue) the actual merchandise was defective.

Big issue: Being the sole party supply (party focused) store within 15 miles gives this store an advantage it does not deserve. Outside of asking if the establishment offered a military discount -(they do not, totally acceptable though)- I paid for my order without hesitation and even added new items following my initial checkout. All in all they did not have exactly what I wanted but I was unwilling to travel to Savannah to a major chain (I definitely should have) and made do with the merchandise the store offered. I contacted the store to seek remedy after 1 out of the 16 balloons purchased (the most expensive balloon) completely deflated. I accept responsibility that I did not turn around immediately after hearing a hissing sound before exiting the parking lot. Quite frankly I had day of rush in full effect. Nevertheless, the owners handling of my issue was belittling, disrespectful, and completely unprofessional. The owner specifically stated, “You’re a one time customer and I do not care. Do not come back if you don’t like my answer”. Never was a solution offered even after my prompting the owner to meet me in the middle. It is important to note purchasing helium balloons is not a novelty to me as the owner ascribed I did not take care of the balloons and was this was “a first for me” (I am still trying to figure out how he arrived at this conclusion). It was to my benefit to care for the balloons and I am willing to own my shortcomings. Longer story shortened, do not expect courtesy (even when you offer to help shoulder the burden). Do not expect great quality. What would have made it better: “ Ma’am I apologize for the inconvenience this has caused you and where we are unable to decipher if your actions or the actions of our personnel were to blame we appreciate your business and would like to offer you a) a replacement ballon on us, b) a replacement balloon at a fraction of the original cost, c) a future credit with us (5-10%).” People want to feel like people especially when the spend their money and want to support “the little guys”. Respect and value go a long way, do not expect this at this merchant. Hopefully, this experience was as much a learning experience for the owner as...

I ordered 30 balloons and two number balloons for my sisters 40th bday party two days in advance. The order was to be picked up at 12pm. Upon arriving at the store at 3pm on the day of the party the balloons were not ready and I had to wait for the balloons to be ready. The balloons started deflating at around 7pm the balloons fell to the ground with no air. I called and explained everything to the store manager/owner and did not ask for a full refund but a partial as I paid $60 for the balloons that I ordered. The manager spoke over me and informed me that latex balloons are only good for 5-6 hours and that he has blown plenty of balloons up and that he was not going to give me anything. The manager even said to research latex balloons and how long Helium lasted in them. When googled online the Balloons should have been good for 12hrs. I explained that they were not even good for three hours and he refused to give me a partial refund. I would advise you to go to party city or the Dollar tree before getting any balloons from this store. This was my second and last time getting balloons from this store as the first time I ordered balloons and did not receive all of my balloons I paid for and it was for my dad's 60th bday party. The owners are not reasonable and they will try to pull a...

this was around a month ago and i’m reposting the review because it didn’t work the first time but everyone should be aware. i went in and asked for 20 balloons. she gave them to me all tied together and they could barely even fit through the store’s door. because of that one of them popped on the way to the car. I went back in and kindly asked if it would be possible to get the balloon replaced and at first they seemed willing but after exchanging a few words ( in spanish which i could not understand) they told me no. definitely go elsewhere as I am sure any other store would be willing to replace a single balloon if it bursted at no fault of the customer. extremely inconsiderate of the customer bringing them business and makes it difficult to support local businesses when the quality of service and product (it burst within 2 minutes) is so low. the balloons deflated in less than 12 hours and were utterly useless by the time i actually needed them. wasted my money, gas, and time...