Vac World — Attraction in Portage

I only really write reviews when service stands out, and let me tell you I had the best experience working with this company. I'm from Minnesota, and purchased a Hizero mop from them to be shipped to me. They were the only ones I could find that had it in stock, so I rushed through the purchase process, only to find out I had entered the incorrect shipping address, and missed out on a $20 off coupon. I called them up and right from the start they were friendly and accommodating. Joe offered to send me a Hizero brand cleaning solution worth $20, and was able to change the shipping address for my order. I got off the phone as a happy customer.

Later that day I got a call from Mark saying they couldn't find my order. When I told him that I checked my bank account and saw the money was withdrawn, he assured me that no matter what, he would see to it that it would get figured out. I checked my bank while on the phone with him, and saw the money had actually been returned to my account, meaning the purchase never went through. (This was due to me rushing through the purchase process earlier and not double checking that I had the details correct the first time, then trying to back out once it was too late, but never hitting the "confirm order" button.) Mark told me he wanted to make sure I wanted to purchase the mop because he hadn't seen an order in the system for it, so he was double checking with me. I gave him my card number and he rang me up over the phone, we confirmed that the purchase had gone through, and he told me he was shipping it out right away, and mentioned it was the last one they had in stock.

After we got done sorting out my blunders and getting the order squared away, Mark told me that he wanted me to call him back when I receive the Hizero, because he wants to walk me through how to use it. Talk about customer service! Not only do these guys bend over backwards to fix any issues, they also make sure to follow up with their customers so they have the knowledge to use the products correctly and ensure a long product lifespan. My only regret is that I live in Minnesota, so I can't go visit their store in person and tell them how...

We inherited our Riccar from the previous owner of our home in 2013. It didn’t seem to work and we already had our own, so we really considered tossing it. Since I wasn’t familiar with the brand, I decided to look it up online. When I saw how expensive these machines were, I took it to Vac World to be looked at. Once they showed me the problem (the bag was full, I’m not even joking), we found the Riccar to be the best vacuum we’d ever owned, far and away. Like, we didn’t realize how much needed it until we had it. From there on, the service provided by Mark and his team has been truly unparalleled. We are a family of 7 plus a dog, living on a dirt road in the country- we put that vacuum through its paces everyday. I can’t tell you how many times I went in for something I thought would be a major problem but that Mark was able to fix easily. I’ve even had him take care of a problem or two without charging. And not because I asked, but because he considered it just good service. We’ve had cords replaced, hoses replaced, belts- you name it. Stuff that would have ruined vacuums we’d had in the past. They kept that thing going for 7 years (plus the years with the previous owner). Yesterday we took the vacuum in for servicing. I knew it was on life-support- the torture we put it through had been showing for a couple of years. Mark looked at it, listened and gave us the news. He could fix it for a couple hundred dollars less than a new one. So, we made the choice to replace it. The new Riccar we wanted was pricey, as we expected. Mark knew we were concerned about this large expense- after the holidays, unexpectedly. He decided to honor his Holiday special pricing, and threw in 2 boxes of replacement bags for free. As long as I can vacuum, I will get them from Vac World. And I intend to give them to my children for...

I brought two vacuums in to be cleaned. They sold me on a new vacuum which I have been very happy with. Part of the deal was to trade in one vacuum and clean my other Dyson vacuum for free. I never received a call my Dyson was ready for pick up. After a month I called and they said it was ready. I picked it up and used it a few days later and it did not work. I brought it back and asked they look into why it now stopped working but to not make any repairs that would cost me money without calling. I never received a call. I called weeks later and they said it was the battery and they were replacing the battery at no cost. I thought this was odd because it was a dyson. The man reassured me there was no cost. I came in to pick it up and they had installed the new battery and told me it was $80. I asked them to remove the battery. The owner said that they wouldn’t have told me it was free it was an $80 battery. I heard him ask the employee in the back that I spoke to on the phone and that employee did not tell the owner about what he said to me over the phone. I left and complained about my experience to my husband. He made a review on Google. The next day, we both had multiple missed calls from the owner. I received calls on my personal and work number and we both had Facebook requests. I’m all for reaching out to unhappy customers but he called me three times back to back then found my work number. What an odd experience. I will not be returning. I also found the $80 battery for my Dyson...