CO — Restaurant in Raleigh

Sunday September 8th 2024 at Co restaurant in North Hills Raleigh NC, I ordered my 8 yr old son a mocktail beverage. It was the “Cucumber NO-Jito” when ordering the beverage for my son I pointed to the mocktail beverage on the menu while ordering it and said “this is for my son”. The waitress brung me the drink and I handed it to my son. The waitress then came out and said “sorry I thought this drink was for you and not your son, it has alcohol in it.” I let her know since the alcoholic mojito was brought for my son I wanted our meal compensated and she said she would get the manager. At this point in the meal I had a dumpling appetizer & my son had spring rolls. We hadn’t ordered any entrees. The manager Stephen came over & asked what happened. I let him know my 8 year old son ingested alchohol accidentally & I wanted our meal compensated for the severe mistake. Stephen the manager then got upset with me saying that I was being negative & wouldn’t let him speak. That is because he suggested that the drink my son ingested “did not have a lot of liquor in it because he saw the bartender make it” I let him know there should have be zero percentage of alcohol in the drink because it was for a child. Stephen then said I was correct but he didn’t like my negative attitude and said I should pay for the $7.50 dumplings since he gave me a card to get a free dumpling appetizer on my next visit there when we very first arrived. I gave him the free dumpling card back and said now can you take the $7.50 appetizer off? He gave more push back and I said I am calling the police. I then left after he was yelling and called and had my son checked out thoroughly for his accidental alcohol consumption by the EMS/ambulance. They let me know thankfully that my son would be okay and to monitor him. Mike the kitchen manager wanted to know what was going on and Stephen told him to get in the kitchen and not worry about it. Mike came outside and spoke with me and said talk to the real manager next week because Stephen is in training and this was his first week. Mike...

As long-time patrons who have always enjoyed the atmosphere and cuisine at Co, for the past year and a half we have stayed away, deciding not to dine there. Unfortunately the energy from the people and service has definitely change and not for the better. My friends and I decided to give Co another shot seeing how we haven’t been in a while and I am writing to express my deep disappointment following a troubling experience at your restaurant on the evening of May 15, 2025 the way we were treated during our recent visit was both unexpected and deeply upsetting.

Upon arriving, we were met with a dismissive and frankly rude greeting by the manager/ bartender on duty, who abruptly told us, “Uh uh, no, we’re closed,” despite the restaurant still appearing to be in operation and serving other guests. The interaction was not only unprofessional but carried a condescending tone that left us feeling unwelcome and belittled. To further minimize the situation with a flippant “I love you but we are closed” was inappropriate and insincere.

We have supported Co over the years because of the quality of the food and service, and we’ve brought many friends and family along with us. Being treated in such a dismissive manner, especially as returning customers, was disappointing and disrespectful. It felt as though our loyalty and presence were an inconvenience, rather than something to be appreciated.

We understand that sometimes circumstances require a restaurant to close early or limit service, but the way that message is communicated matters. A courteous explanation and respectful tone could have turned what was a simple misunderstanding into a minor issue rather than an upsetting experience.

We are sharing this in the hope that it is taken seriously and that steps are taken to ensure that all guests—especially long-standing ones—are treated with the respect and courtesy they deserve.

Thank you for your attention to this matter. We hope to continue supporting Co, but only if we feel confident that our presence will be valued rather...

Update: Folks with food allergies - this is an update to my post from a week ago and the statement still stands. If you have a food allergy, seriously watch out!

I decided to give them a third try and the exact same thing happened. Again, I ordered the Tofu Summer Rolls from the gluten free menu in which there are no shrimp. I even indicated in the order comments “FYI - Shellfish Allergy,” just in case. When I went to pick up the order, I checked it (because last time there were shrimp) and again, shrimp. In the Tofu Summer Rolls. Which have no shrimp. And I even noted a shellfish allergy.

The on duty manager was apologetic and remade my order, which was great. But, Co - train your team on the menu and train them on food allergies! After this third time of being “shrimped,” It’s clear you’re not concerned about your customers’ safety with respect to food allergies and I will definitely not be back.

First Review: Check your food before you bite down! The servers are always friendly and the food is good. I like this place because they have a good gluten free menu. But, their kitchen staff needs to be more careful! I ordered gluten free tofu summer rolls tonight. Unfortunately, when I got home and opened the take out container, I found not only tofu, but shrimp as well, which I am allergic to. This is the second time this has happened to me at this restaurant. Fortunately, this time, I caught it before taking a bite. The first time, I was not so lucky and suffered an allergic reaction dining at the restaurant. When I called to notify them of tonight’s mistake, the manager offered to refund the money for the summer rolls and blamed their new line cook for the mistake saying she’s not familiar with this appetizer. I’m grateful for the refund, but that wasn’t the point of my call. Food allergies are no joke. If the line cook was new, why was someone not checking her work? I ordered off the gluten free menu so they should have exercised caution, but more so knowing there was a newbie on the line. Please, be more careful in...