I decided to come back and edit this, now that is an option! I will never go here again. Though this experience took place over a year ago, my feelings have not changed. Not only was this a not good experience it took place on my wedding weekend! Thank goodness this experience in no way overshadowed our special, however, it wasn't warranted. No one deserves the level of service and threat to safety that this establishment provided. Plus their customer service needs work. I noticed that the first part of my review might not have been able to be included here. However, all else said still stands. Such an upsetting time for me.

I take service and integrity so serious. I want to be my best and honestly, I expect others who are in service to be their best as well so when you have such a distasteful experience it is truly disheartening and during such a special moment too. Thankful that all did ultimately workout and I jumped the broom just fine!

Continued….August 6th! She didn’t understand any of the information I was providing regarding the accommodations put in place for reservations for my wedding. Jennifer who was assisting me was off for the weekend. She then called Jennifer, called me back and still I didn’t feel like anything was really handled. I asked to speak with Terrance who spoke with my uncle. I was firm and direct, and very upset. I let Terrance know that what took place was completely mishandled and the mere fact that I was just at the hotel a few days prior and met with him and Jennifer none of this should have happened. I let him know how I did my due diligence as a customer to call and inquiry about anything that could have been needed given the delayed arrival of my uncle. I let him know I was assured all 3 times, he was going to be taken care of. He then proceeded to tell me what he would have done if he was working the night before. I let Terrance know, that’s not how business is ran. Your staff should be equipped to handle customers as needed. What did not take place was not helping me or my uncle currently. He proceeded to tell me the reservation was lost. I told him, I said he was charged an early Check in fee…Which means there had to be a reservation somewhere. He then told me it canceled out and my uncle had to make a new reservation. I told him absolutely NOT. I told him three things.

1. My uncle was not leaving that room
2. He needed to do what was necessary to get the reservation situated in their system.
3. The staff member who worked over night needed to be trained so that they are all on the same page. I let him know again who my uncle was. How much this meant to me because of his involvement with my wedding and that this is a day before my wedding and I do not appreciate being inconvenienced and then told them that either of us has to do something to correct the Inconvenience! It was highly upsetting, inconsiderate and not professional. My sister went to the hotel, met with my uncle talked with Terrance to make sure what needed to be corrected was and that there would be no problem from that point on. As I said in my previous post the hotel itself is beautiful. The staff and service is horrible. I take customer service very serious and this is one experience I do not want to relive. I will not recommend this hotel to anyone. I will not stay here every again! It’s their loss.