Prime MD Aesthetics + Wellness — Attraction in Raleigh

Updated Review (8/29/22): Angie, Brooke, Amanda, Emily, Sarah, Jenn, Kayla, Emma, and Sherry make this place special! Every time I walk in, I am warmly greeted and promptly seen by Angie, Emily, or Sarah (so far). Throughout the office visit, they are thoughtful and keep me informed of everything they are doing during the visit (e.g. steps in The Perfect Peel, areas where filler will be used, warning when I am about to be zapped by the laser, etc.) and are constantly checking on me to ensure that I am as comfortable as possible.

After years of tanning beds, no facial sunscreen, harsh skincare, and only having Botox done quarterly instead of treating the entire surface with skincare and maintenance services, I have had a lot to catch up on over the last six months, but I can say that I am on a simple day and nighttime skincare routine and that, plus a BBL treatment, two chemical peels, and some hydrafacial action has DRASTICALLY improved my skin texture, pore size, hyperpigmentation, elasticity, hormonal and fungal cystic acne eruptions, etc. etc. etc. My results are always WAY BETTER THAN MY EXPECTATIONS!

ALSO, the ladies at PrimeMD are ALWAYS working! Rather than selling services via social media, these platforms are used for educational purposes and responding to patients and potential patients that may have questions outside of regular business hours. I guarantee that every medical provider is an expert in any and all technologies, products, and services that they offer. From my personal experiences with aesthetics over the years, that is basically unheard of. I had been dealing with this rash on my chest for MONTHS and had been on topical and oral antibiotics, had had multiple blood panels done, and was even taking a large dose of allergy meds twice a day for WEEKS. Angie looked at my chest and recommended that I use a couple of drugstore products that help with fungal folliculitis and within DAYS, the rash was resolved!

Another bonus: the facility is STATE OF THE ART but not "cold". It is warm and cheery, just like the staff!

I HIGHLY HIGHLY HIGHLY RECOMMEND! Original Review: After moving from Greensboro two years ago (and sadly away from my go-to cosmetic center), I had really been disappointed in my experiences at two local spas because I was not receiving the results I wanted (and was accustomed to). I came across Angie’s Instagram page over a year ago but kept putting off scheduling an appointment with her because I assumed that she wasn’t taking new patients and I just really wasn’t enthused about going through the consultation process all over again. As it turns out, Angie is in the same office as Jenn, who is amazing and who is removing a tattoo mistake (would also highly recommend Jenn and Tattoo Renewal for any body laser treatments). I took this as a sign and inquired about scheduling an appointment. I canceled my existing appointment for Botox/Dysport and waited it out and I AM SO GLAD I DID!

It is obvious that Angie is passionate about helping her patients achieve natural results that complement their existing features. She went through my medical history and listened to my concerns and goals before analyzing my face and recommending a course of action for botox. I then received a complimentary consultation regarding other recommended treatments tailored to me and I am excited to start a comprehensive maintenance plan! Another thing that makes Angie an exceptional cosmetic injector is that she genuinely cares about patient satisfaction, so much so that she takes time out of her schedule to ensure that new patients have a 2-week follow up!

Angie and the PrimeMD staff are wonderful and work hard to accommodate their patients which I greatly appreciate! I think too many service providers forget that customer service is a process rather than a transaction. Thank you, Angie, and...

I debated what to rate Prime MD since nearly everyone I interacted with was so wonderful, but based on my experience with one of their employees, I decided I needed to remove at least one star. If you want quality and a great (overall) experience, Prime MD is a solid choice. If you have financial constraints, you may need to shop around a bit as this place costs significantly more than other comparable facilities nearby. Lisa at the front desk is fantastic and just an overall lovely person. Emily and the two estheticians I met are all very sweet and seem very skilled. Rachel is genuine, professional, kind, and fair. However, after I paid the bill, I noticed that the receipt showed that the amount that I paid and was told over the phone was for two sessions, appeared to be only for one session, which would essentially double the cost of the treatment I received. When I inquired about this, wondering if it was a mistake or I had misunderstood the cost of the treatment, the lady who had taken my payment became very upset. She threatened to go retrieve the phone recording in which I asked about pricing details and play it in front of me to prove that I was wrong. I was startled by her sudden anger, but agreed that yes she should listen to the recording. In the hallway, I heard her loudly state to her colleagues that she thought I was lying about the pricing information I was given over the phone. Later she returned, saying she listened to the first few minutes of the recording In which the price was clearly stated to me. I asked that she go back and listen to the full recording as she seemed to have missed the part of the conversation where we spoke about the number of included sessions. She didn’t return. Rachel came to speak with me instead and said that she listened to the whole recording and she understood what caused the confusion. They would refund half of my payment. I did not expect a refund when I came to inquire about the cost of the service. I was just seeking clarification and wondering how I had gotten it wrong, but the attitude of the woman who processes payments was so shocking and her unnecessary slander of my character was so upsetting that I did feel the need for restitution at that point. Anyway, although I am a little shaken still (I’m pretty introverted and not confrontational with strangers), Rachel handled the situation very gracefully and and I admire her poise and professionalism. Unfortunately, I doubt I can bring myself to return for any further treatments as I am still mortified and don’t particularly want to interact with their finance lady again nor do I want to be seen as a problem client that they needed to tiptoe around. In summation, the treatments and majority of the people were great, but the end kind of...

Recently, I had a chance encounter with Kimberly, the Creative Director at PrimeMD Raleigh, that left a lasting impression on me. While at an outdoor shopping center, I found myself in a distressing situation with a man from my past. Amidst my panic and fear, amidst a fairly crowded setting, only one person stood out for her willingness to ensure my safety. That person was Kimberly. She observed from a distance at first, providing a sense of security when I felt most vulnerable. Once the ordeal was over, she approached me with genuine concern, asking if I was okay and even offering a much-needed hug. It was clear she understood the gravity of the situation without needing an explanation. During our conversation, Kimberly shared about her role at PrimeMD. Having been a keen follower of the medspa industry for over a decade, I was immediately intrigued. Kimberly's compassion for others, as she had demonstrated with me, made me even more interested in experiencing what PrimeMD had to offer. Our discussion later continued over text, delving into our shared passion for medical aesthetics. Kimberly’s enthusiasm was infectious, and her depth of knowledge answered all my questions—her expertise and dedication to her work were evident. Kimberly's act of kindness was a beacon of hope in a moment of distress. Her expertise and passion for medical aesthetics not only speak volumes about her character but also about PrimeMD as a practice. In a world where genuine support and care are rare, Kimberly stands out as a truly sweet, caring individual. I am excited and looking forward to visiting PrimeMD, largely due to the incredible encounter with Kimberly. She is indeed a rockstar representative for PrimeMD, embodying the very essence of professionalism...