uBreakiFix - Phone and Computer Repair — Local services in Raleigh

Edit 2: ubreakifix replace all that they would but have also broke the plastic that surrounds the screen in the process. I'm tired of dealing with them. I hope no one will have to deal with the issues I've had with them but I know I won't because I will never go back to ubreakifix. I'll try the place in Crabtree Mall they cost less anyway.

Edit 1: I believe on their review of this post, they have offered to replace the back glass and the back of the phone as well as the original battery replacement at no monetary cost to me. We will see how this goes and I will update this post at that time.

Original Post: Their technicians have either no experience or total disregard for their workmanship. I brought my nexus 6p to ubreakifix to replace the battery. The replacement was quick and I was back within two hours to pick up my phone. The technician had broken the back glass on the phone and would have to order the part (at no cost to me). Breaking the back glass while disassembling is very common so I was surprised they did not have the glass in stock. When I got home, I realized the fingerprint sensor was not working and the phone was not reassembled correctly. I tried to call five times in the 30 minutes before the store closed but no one would answer. When I tried to leave a message, I realized the microphone was not working either. In the technician’s rush to finish the job his neglect shown through. The next day, I drove back to the store again and dropped the phone off. The technician lied to me and told me the reason it was not assembled correctly was because he could not test my phone since I never gave them my pin and he could not unlock the device, but when you drop off the phone that’s one of the first questions they ask you, and I watched the sales guy put it into the computer, either way a horrible excuse. Couple hours later I picked the phone up and later that night switching my sim back to the phone I notice that the technician had used metal tools to disassemble the phone. Gouging and cutting the aluminum where plastic tools are supposed to be used which is totally unacceptable and...

I'm traveling and needed my phone fixed quickly. The website showed appointments available on the 25th, so I booked one. The store was closed and nobody notified me it would be closed.

I scheduled an appointment at the Raleigh store today. They called me in the morning, and I asked them to verify that they had my screen in stock and if they'd be able to fix it within the timeframe I needed for my departure date.

When we arrived, the employee informed us that they did not have the part and they could not fix it in the initially suggested timeframe.

They indicated that between our phonecall that morning and my scheduled appointment that the screen they had available was used to fix another customers phone. They sent me to another store (but only once I asked).

I arrived at the Cary store (the one I had the initial appointment with on the 25th) and they took my phone. The employee is a poor communicator - the process was awkward and not smooth. But they had the part available and were able to fix my phone by the end of the day.

They called me later to say that because my phone was purchased in France, they were unable to continue my repair. They indicated that they needed to "revert the repair."

Indeed, the employees had already repaired my phone - replacing the screen- just to realize that Google would not accept the work order due to where I bought my phone. They were going to remove the newly installed screen and reinstall the old broken screen.

And the employee further indicated that the old re-installed screen would have more damage than when I initially brought it.

So essentially the employees did not properly dontgeir job and expected to return to me a phone in worse condition than it started in. I informed them this was unacceptable. They eventually agreed to finish the repair.

My experience with your business is unacceptable. There was not even a small apology made for the way this situation was handled. I would not recommend your service to anyone.

By the way, when I tried to send this feedback on the feedback request received by SMS, the website showed an error and I...

Extremely upset with the service and pricing of this place. First time I went there was on a recommendation of a former employee's sister who claimed they fixed her phone the first time and then DIDN'T charge her for it. I go there the next day for the same reason and I get charged $160 (for the screen and a case) I thought that was really strange, because my employer's sister raved about it and I thought the same would happen for me for the first time.

Today I go visit to get my screen fixed again and to have them look at the charging slot on my phone and see if something got jolted out of place when I dropped my phone. When the guy typed it up on the receipt which I still have both says "iphone 6: glass/lcd.. black" and the price was $190 some. I thought that was EXTREMELY high considering they didn't even fix my charging problem and I had brought it to them two days before and all the guy did was clean it out and said it was fine. I plan on going again tomorrow to see if I can get a refund or they can fix the problem and not charge me. But I'm also e-mailing the owner (or at least I hope they are the owner) because from what I read on these other review they refuse to do refunds.

Im extremely upset I got charged almost $200 just to fix my screen and the guy who helped me "showed me" it was charging. But when I come home and use 2 different charging chord and 4 different outlets it won't charge.

I'd rather just have the money back and go somewhere else to have them fix it. This place is too sketchy and the workers apparently all they know how to do is take the phone(s) and items apart and put it back together and claim it's fixed. And then they gouge you out of the amount it would cost just to get the phone replaced.

Update: I just called the customer service line and they told me they could call the store and get my phone charger fixed for free. But couldn't get a refund just because I thought I was over charged and the guy tried to explain how the LCD and Glass are two different things. So basically I was...