GameStop — Attraction in Redmond

WORST SHOPPING EXPERIENCE EVER!

Trade in two consoles - took 1 hour. Place an online order in store - took 1.5 hours.

When I arrived, there was one person handling the checkout. When it's my turn to trade in consoles, I was asked to wait aside because it may take a long time to process trade-ins and he wanted to checkout for other customers first. Waited 15 minutes and finally another staff came and started processing my trade-in (while helping other customers at the same time). Trade-in took another 45 minutes because they needed to fully set up the console, including requesting me to login my personal online account, in order to verify the storage. Then I was told that because there's a Refurbished sticker, they need to deduct $11 from the trade-in value. They were able to see the sticker as soon as the console was taken out but they didn't mention it until I've already spent 30 minutes in the store. They bet I would let the time waste just to save $11. That's the first hour.

Then I was told that the store credit I got from trade-in could only be applied in-store, so they needed to place an order for me. The staff wanted to rush up and put the address on my driver license as shipping address without checking with me. I told him that the address was not current, and he told me that I have to wait 2.5 hours to have this issue corrected, and I have to be in the store all the time!! How ridiculous it is, but I have no other choice unless I want to give up $500+. Fortunately his call to the warehouse went through after 15 minutes and the address was changed after another 10 minutes. Shortly after I left the store, I found on the webpage that the address was still incorrect after me confirming so many times - the street name had a missing digit! I went back immediately and talked to the person who placed the order for me, but he refused to help me and asked me to call the customer service. He knew very well that it may take several hours to have my call answered by CS and there's a chance that my order got shipped out, but he still asked me to leave the store and handle this myself. I then called customer service and waited on the line, waited for an hour and finally got through.

This is my second time buying at GameStop, and my first time experience was not good either. I won't ever do business with GameStop. Glad that I didn't join their paid membership which I once...

I went into the store and bought a PS5 controller BRAND NEW for 75$ + tax and put a warranty on it, with in 3 months time the controller started to get stuck, then I took it back into the store to get another one they swapped it out they gave me a pre-owned one which is used and with in a short amount of time it also went bad, then I went back and tried to swap it out but the warranty was expired but they wanted to buy my pre-owned one for 13$ and sell me another pre-owned one for 75$ which is the same amount as a brand new one ! which makes no sense when you are getting a used one and it being sold as a brand new one the only benefit is if you make it on time b4 your warranty expires and get a swap out for 20$ which they make you do to renew the warranty for another year EVEN if you go and return it for a swap b4 the warranty is even up they still make you pay 20$ , this blows my mind that they even sell the warranty and the controller's used when your warranty expires you are still getting a used one for the same price as a new one.. I highly recommend that you DONT buy controller's from gamestop! go to...

If you are a person of color do not go here. Matt failed to help me accordingly and I felt it was because of my appearance. I asked for a steam game card after calling this store over the phone, I was told I could get it at this particular location. But when I went into the store Matt told me they did not have it and sent me to Safeway. Then after calling the Game Stop location in Bellevue, a nice girl told me she could print the code out for me, so I went back into the Redmond location to asked if they could do the same thing because I traveled from Seattle. Matt said, yes. He was apologetic but he could have done that in the first place but he didn’t, he sent me away and failed to offer me the alternative. So I told him I didn’t need his apology, just for him to sell me the card. He said I was rude, refused to service me and asked me to leave. I will never go there again and I suggest you don’t either! Unnecessary treatment therefore he should reconsider his career. He is in the wrong...