Five Guys — Restaurant in Redmond

Let me just start by saying this: if Jamal J. is working, do yourself a favor — turn around and walk out. I’ve never experienced someone less interested in doing their job, much less interacting like a decent human being.

I walked in ready to order a milkshake and some fries, just hoping for a chill, quick visit. Instead, I got met with pure attitude and zero effort. I asked Jamal a simple, normal question — “What would you recommend?” — and instead of being remotely helpful or even pretending to care, he just shrugged and gave me a half-mumbled, robotic list: “Chocolate, caramel, strawberry.” That’s it. No tone, no suggestion, no eye contact — just vibes of “why are you even talking to me?”

I tried to clarify, like “Alright, what’s your favorite?” and he just looked at me like I was the dumbest person alive. No answer. Just sitting there like a bored teenager forced to be at a family dinner. At that point, I said “Never mind,” because clearly, me asking for help was an inconvenience.

What’s wild is that the bar is so low for decent customer service. I wasn’t asking for anything over the top — just basic human decency. But Jamal couldn’t even fake that. The whole interaction made me feel like I was annoying him just for being there. He didn’t care, didn’t want to help, and made it obvious.

If Five Guys is okay with this kind of treatment, that’s a red flag. I’ve had better interactions with self-checkout machines.

Hire people who actually want to be there. Or at least train them to...

Great burgers, so many toppings to chose from. Fries are good too. And the quantities are generous. Milkshakes are delish. I'd say the only thing not worth the price are the hot dogs, skip them. Food is good overall but service makes you feel a bit underwhelmed.

9/23/21: updating my review and lowering to 1 star. Why? It’s fast food so you kinda know what to expect in terms of quality and taste. So what’s the most important thing? Get the order right. Well they didn’t and that’s the most annoying thing. I ordered two large fries and got two small fries.

11/5/21: district manager emailed me and offered two free meals because of the issue last time. Nice gesture. When I went to use the staff was confused as first because I was told to show them the email with the offer. Anyway in the end they honored it...

Follow up: the manager creepily called me to talk about this review. Corporate said it would take 5-10 days to get a refund. I’m definitely done with five guys at all locations.

Ordered online and after about 10 minutes it said ready to pick up. Went over to pick up and they said it would be “a few minutes” for fries. This is my lunch break and I don’t have time to wait. Called to have them cancel the order and the woman who answers had serious attitude, saying “well it’s ready now do come pick it up.” I told her I couldn’t and she said it would be 5 days till I get a refund. So now I’m sitting here hungry, with $20 less dollars because this restaurant doesn’t understand basic things like what “it’s ready” means. Honestly mistakes happen but that woman’s attitude in the phone is why I left...