Brothers Jewelers Inc. — Attraction in Richland

I found Brothers Jewelry through a google search and after reading their reviews, I decided to contact them about creating a wedding band. The process was initially intimidating because 1.) I’ve never had custom jewelry done before, 2.) it seems like an expensive endeavor, and 3.) I did not know if they really took on small projects like a simple wedding band. I didn’t want to waste their time or mine!

The initial consultation was fast and I was left a little hesitant only because Scott seemed like he was very busy and there wasn’t any formal explanation of the process or any sketches done (things I guess I’ve heard are possibly conducted in the initial appointment?). I gave him pictures of what I wanted and he basically said, yup, I can do that. He was professional and gave a very reasonable price quote. Let me be clear and say that my intimidation and hesitation were self-induced and was just resultant of me being new to the whole process! I’m just trying to give a helpful, honest account of my experience for those who, like me, have no idea what to expect going into this sort of thing.

Fast forward to the finish date, and Scott did an absolutely beautiful job on my wedding band and it is exactly what I wanted and had pictured in my mind. They finished on time and there was no surprises in the final cost either. I will definitely consider them again for any future custom projects. They are professionals and very good at...

Took in expensive stones my husband brought back for me from Australia. After quoting me a price and the time which it would take to complete the work to make earring out of the stones, I left the stones with Brothers Jewelers. The allotted time passed with no phone calls about progress on my earrings even a week or so after the date no word. I had to call them. OK they had a medical excuse. I could buy that but not the lack of communication. He gave me a new date which also came and went. They say Third time is the charm, well not always so. I finally got my earrings from Brother Jewelers and what shoddy, incomplete work. I almost lost one of the stones as it had not been secured. The loop had been left open and the stone just fell of while I was taking off my earrings and on close inspection there were plier teeth marks all over the earrings where he had gripped them. I took the earrings to a real jeweler to be repaired. When they asked me if I was sure I did not want to take them back to Brothers to have them fix them, I said if they could not get them right the first time why would I expect them to get it right this time. I never plan going back...

I had a ring of my mom's that had a beautiful stone, but not a very nice setting. When my mom passed away, I knew I wanted to have the stone re-set into something I could wear. I finally took the ring to Brother's Jewelers and Scott was awesome in helping me decide on a new style. The stone was not a standard cut and Scott's expertise was invaluable in helping me decide on a setting that would accentuate the stone and fit my personal style. I picked up the ring today and I was just amazed! It was actually perfect. The workmanship and attention to detail was more than worth the price. This was such a special piece for me and I'm glad I trusted the work to...