uBreakiFix - Phone and Computer Repair — Attraction in Robinson Township

I would NEVER recommend this business (Robinson) to anyone. I brought my laptop in, maybe February, right before the country shut down due to the pandemic. It only had one problem which was it would overheat and cut off after a couple of minutes of being turned on. I got a text from the store saying that my device was “fixed” within 2 hours and picked it up until the next day or so. I turned it on and, to my delight, it stayed on past the 2 min mark. But it soon cut off again, and didn’t stay on longer than 4 minutes. I informed the store and was told to bring it in but the virus was now a full blown pandemic by this time so I opted out. A couple of weeks ago, I was curious to see if my laptop had improved-it didn’t. I tried to use the keyboard for the 1st time and noticed that the “backspace” button and the letter “G” were not working. I had never issues with my keyboard. I brought my laptop back in on 9/16/20. I relayed to the tech the history of my laptop including the primary reason I had brought it in and that I had been here a few months ago for the same problem. He informed me that I would be charged, as their policy for return is 3 months, which I was prepared for but I had forgotten to inform them of the keyboard issues. I was told it’d take 24-48 hours to but once again, it was “fixed” within a couple of hours. I picked it up 2 days later and I wasn’t charged. When I got home, I realized why I wasn’t charged, they hadn’t fixed a damn thing. My laptop still cuts off after 4 minutes and to add insult to injury, I had to change my password because it wouldn’t take my old one, for some reason. It may have been changed by accident. Before I left my device with them, he had asked for any passwords to the computer, and I obliged. I had to go to Microsoft’s website, per the instructions on the screen and change it. Once I changed it, I had to change it a second time because my new password contained the letter “G”, which, since dropping my laptop off with them, no longer worked. My issue isn’t that they failed to fix my laptop, it’s that they seem completely incompetent and uncaring or nonchalant about it. When I picked it up, all he said was,”there you go”. No eye contact, no update, no “do you have any questions?”, there was no note left with my device stating that they were in able to diagnose or fix my issues. I wasted my time and money (I paid for services the 1st visit) and now my laptop is worse off than when I brought it in the first time. I’d rather take my chances on YouTube tutorials and trying to fix it myself than to be a patron of this business again. I would never recommend them to anyone, esp, those...

Stay the heck away from this store! Or anything Asurion really! I honestly have no idea where to start.

Took my daughters tablet in to get fix. Was told if I get their insurance policy that most devices outside of kitchen appliances are covered. Lie - Straight Lie - tried to have a computer monitor repaired. Asurion does not cover screens of any kind. The policy covers absolutely nothing. Or to even get a repair, the amount of hoops you need to jump through is nuts! Was told you get one replacement game controller a year. Lie - they don't do that at all. They take your controller and try to repair, then and only then if it cannot be repaired do they replace it. The point here is, they will say anything to get you to buy the policy.

Then was told by the employee, they have a warranty on parts labor AND repair. In fact on their website it reads. "All parts and labor that we provide are covered by a 1 year warranty. If your repaired device seems to be having issues after a repair, please visit uBreakiFix right away for warranty diagnostics." So I called the store today. Nope no warranty. Only if they install a faulty part is it covered.

Originally I took the tablet it because of a cracked screen. Frame was a little bent. Well it broke right along the frame that was supposed to be repaired along with the screen. Was told would have it back in a week. Literally a month later I randomly call after waiting. I am told it has been fixed for several weeks. Never once got a call to say it was done. I go pick it up. It has to go right back in for repair. They did not even bother cleaning of the new screen as it had dirt and debris between the pains of glass. When the tech called me the following day I got, "Well I cleaned it about as good as I can, its not gonna get much better." Are you serious!? Well it broke again right along the stress bend that was supposed to be fixed.

It is Lie after Lie and Half Truth after Half Truth. If you won't fix something because of physical damage, rather it be an accident or not, DO NOT TELL YOUR CLIENTS that EVERYTHING IS COVERED even if it BREAKS AGAIN when it is not!

STAY AWAY...

My wife broke the screen on her Samsung S22 Ultra, and Samsung couldn't fix it in a reasonable amount of time, and pushed us to take it here.

I'm giving this particular store two stars instead of one because the screen got replaced, and is functioning fine now, but the way they tried to pull "the mechanic" move on my wife was terrible.

First, they tried to pressure her into an upsell because they claimed the USB port wouldn't transfer data according to their diagnostic tool. Me, being a person who has repaired plenty of phones before (but refuses to touch curved screens), knew better, pushed back over the phone, and magically it didn't seem to need the port replaced to the tune of $100 after they finished replacing the screen.

Not only that, but these folks insisted they needed to unlock the phone to verify everything was working correctly, which frankly, I'm not comfortable with without us being present. My wife had forgotten her unlock pattern, and couldn't figure it out over the phone, so they pressured her to give them her Gmail password. She insisted that she'd rather not. She asked them to factory reset it instead, but they told her that using her Gmail account was the only option left. This all transpired when I wasn't around.

Yes, the password that allows recovery to basically every other important account. The one that can access our nest cameras, our various online activities, and many other important factors of our life.

If these folks were professionals, they would never, ever ask a user for their Gmail password. You can in fact factory reset a device without the lock screen codes, and that option wasn't even presented. I've had RMAs from Google, Samsung, and other phone repair shops that have never pushed for an account password.

To say I panicked is an understatement. Password was changed as soon as I caught wind, but I won't ever do business with UBreakIFix again if I can avoid it. If I absolutely have to, I'll make sure any device I take there is factory wiped and in stock condition, no lock codes...