Uptown Cheapskate Roseville — Attraction in Roseville

Today I called the store at 5:02pm and spoke to a man. I asked if they purchase vintage early 2000's Adidas or Columbia jackets, he said yes. He then asked me to come into the store to get it appraised, and I said alright I'll be there thank you and hung up. I immediately packed into a plastic tub those two jackets in addition to 7 brand new hats (3 Adidas, 3 New Era's, and 1 Pro Standard), 5 once worn Nike shirts and trail windbreakers, 1 brand new pair of Nike trail running pants, and several other brand new, or once worn items, including a few high end pieces that are in high demand. I got to the store around 5:45-5:55. I waited in line and then was asked by a female staff member if I wanted to drop my things off. I stated I had just spoken to someone on the phone who had directed me to come in for an appraisal today. That man identified himself as the owner Jason. He told me they weren't buying or appraising anything today. I mentioned I had spoken to him shortly before arriving and he said that I should have known better and that it took me too long to get here, which I debated and asked how I was supposed to know they stopped buying items today earlier than their posted hours. He stated he had an emergency today which prompted him to stop buying items at 5pm. I told him this situation was disrespectful, to which he responded and asked how he was being disrespectful. It's not about what you said, it's how you said it. Your tone of voice needs work Jason. I worked in customer service several times when I was younger and your tone dictates the direction of a conversation, it's not always about direct insults. The main thing I took offense to, was directing me to come in for an appraisal, and wasting my time driving there and back when he could have told me on the phone that I would need to drop my items the off or to come in another day. I told him that, and he again indicated that I should've known and that it's not his fault that he asked me to come in after they had stopped buying items, because as he stated, "How did I know you didn't call me from outside the store? I didn't know how long it was going to take you to get here." Jason, if I was outside of your store, I wouldn't have called you bud. Checking my call history right after I left and finding out that we actually spoke at 5:02pm, which is after he supposedly stopped appraising items today, and that we did not in fact speak before 5, which he stated to me as his reason for not telling me was what prompted this review. Check your phone, you had already stopped buying items when you told me on the phone to come in today, according to your time frame, that you personally told me as the time you stopped buying items. I am not in a rush which is why I'll sell these items on eBay. Your tone of voice and the small details you lied about are unprofessional, and you need to work on that. You of all people as an owner know that the tone of voice you use and short quips like "Ok, well, Ok, yea," while speaking to a potential customer are important details to get right. It was also slightly insulting when he stated in the middle of our conversation, that they might not buy my items even when brand new or once worn because "you might've bought these and realized they were out of fashion and they aren't going to sell." Also stating something along the lines of, my stuff is old and used so it might not be much. Not sure what any of that had to do with you telling me to come in after you had already stopped buying items today, but nevertheless, I told him many of the items are not old or used, which again he felt like debating the semantics about for some reason of what constitutes new or old to him. I told him if something was still being sold as part of a company's current lineup, I would classify that as new, and he disagreed. That was actually pretty hilarious, I guess to Jason an item is only new if it was released this week maybe? Being released a month ago automatically makes them out of style and old I...

Absolutely insane experience here. Dropped off clothes and couldn’t pick up within two hours, so I was made to understand that I needed pre-approval for either store credit or cash. I said no problem, I asked to walk around the store before deciding, did a quick spin and said no, there’s likely nothing I would be interested in, so I told the young woman that I’ll take cash when I return. I signed the receipt which had a ton of small print with the assumption that she marked my choice correctly but did not read what I signed. I come back the next day, and when they told me the amount I’d get in store credit, I said that I actually wanted cash. Jason, the male owner showed me the receipt I signed and then started to berate me, asking if I usually sign things I don’t read and saying that it’s “standard in society to read before signing a document” and that for this time, he will make an exception for what “I feel happened.”

Is this place like a bad boyfriend? At this point, I feel like I’m being bullied for no reason and I said I didn’t appreciate the gaslighting. He then continued to berate me. I walked back to my car with $13 in hand, and then after some thinking, decided there’s no way I’d not stick up for myself and returned to the store to talk with the owners, who are a husband and wife team.

I asked to speak to the wife first (I didn’t catch her name) and we agreed to speak outside the store. I just asked her what on earth happened back there. She said it wasn’t personal, though to me, I don’t know how much more personal you can get by being snarky with a customer with no prompting and implying their reality isn’t true. Jason then stepped outside to take over the conversation and said that I continued to push the issue that I had said cash, and that’s why he said the things he did about it being standard in society to read before signing something. That is entirely untrue and not the correct sequence of what was spoken. My comments about definitely having had said cash was in response to his remarks, not the other way around. The whole conflict started when he quipped, “Do you normally sign things you don’t read?” and I stood up for myself by saying I didn’t appreciate being gaslit.

When he said he could bring our conversation up in the store on camera, I said let’s do it, and he reneged and told me to leave. I did it, gladly, and encourage all who read this to do the same.

I completely understand my responsibility in this matter regarding reading what I sign. But again, I did so because I trusted the worker who took in my clothes. But I do NOT believe customers can be treated so poorly right off the bat with immediate attitude and zero grace and then told, like Jason said multiple times to me, “How is this gaslighting? I don’t see how this is gaslighting.”

I am a small business owner myself of 10+ years. I entirely believe that when you choose to patronize a business, you are choosing to support the individuals behind the business and that their values, character, and mission should reflect your own. This place does not reflect my values, character, or mission, and as evidenced by my calling my friend right after the experience bawling, straight up, in fact, bullies the very people who provide the product they sell. If that isn’t biting the hand that feeds you, I don’t know what is.

If you were a customer in the store today and heard the entire exchange when we were inside the store, please reach out to me. 5/9/24.

My experience today with Jason especially has left me shaken to my core, but I do not regret standing up for myself and walking back to the store to double check what kind of...

I dropped off a ton of stuff to sell to this establishment. Luxury items (some new, some used, but all in very good condition) like shoes, sunglasses + other stuff like mall brand clothes. First of all, there is major lack of communication from the staff. I was told they would take watches (apparently that is not the case). I was told to wait 1.5 hrs for the non-luxury items, so I waited and never got a text. When I inquired, I was told the quote would not be ready until at least 48 hrs. So.. you guys made me wait at the store for nothing? Good thing I inquired. Anyway, they were able to "move me up the line" to quote my non-luxury and they rejected more than half of the items. What they did offer was so low. I asked to keep some of the items they made offers on and made it seem like I was giving them such a hard time. Before I left, I was told the luxury items would be quoted by the next day. I called the next day to inquire since I was already in the area, staff was rude and told me they have at least 48 hrs to evaluate. Okay then.. the day after that I fnally got the text that my items were done. My partner and I went in together to see what they would offer for each item. Again, their offers were so low.. so we decided to keep some of the items and gift them to family members instead. They didn't want to buy only 2 items from us so they sent us away because we "took the good stuff". While we were in the store we overheard another customer being talked down to while she offered to sell a pair of shoes that looked brand new. It's a shame they don't understand the value of customer service. They have a great concept. Maybe they will take the time to read reviews and learn from...