Brown & Co. Jewelers - Roswell — Attraction in Roswell

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Brown & Co. Jewelers 3225 Peachtree Rd NE, Atlanta, GA 30305 Jeweler Tamara Hill 5046 points a day ago Brown Jewelers does not honor their word nor advertisements. Last night, I spent three hours attempting to purchase the David Yurman Jewelery that was listed for the prices of $2.60, $8.50 and $6.00. I even sent two emails last night and never once received a response back from anyone. This morning I called the Buckhead location and was told that there was a glitch with ordering Yurman pieces online and was then transfered by phone to the Roswell location. When the Sales Rep picked up, he said I could only purchase those pieces for those specific prices at the Roswell location. They were the only ones carrying the pieces so I made my way to the location in Roswell only to be told that those were typos on the website and the store could not honor those prices. So you don't honor what you freely advertised to the world? If there was a glitch, there is no mention of it anywhere on your website. If there were issues, why not pull the entire website offline? But no, you left these particular pieces up on your website and now you refuse to honor what you did? However, to her credit the Sales Rep at the Roswell location asked management repeatedly to review the pictures I had taken from the website, they refused her request not once but twice. Not only was I disappointed but based on the fact that you put these prices for not one piece but several on your website and then not honor them is deplorable. Do you not have any scruples? Based on how the company started and their principles you need to make this right. The last part was that I spoke to Amy who is in management at the Roswell location about the incident who profusely apologized but that is unacceptable. I then sent her the same pictures I posted here and everyone can see what I saw last night and mid morning. Your website people should be terminated and or held accountable for their mistakes but not the consumer. You are ultimately responsible for what you put on your website not the consumer. In addition, I was instructed by your Sales Rep to come to Roswell and purchase those specific pieces in-person for those prices. How do you explain that? You cannot. Do the right thing and honor what you advertised. A good and fair business will do what is right by their consumers. The glitch was your responsibility not the consumers.

Your apology does not rectify false advertising on your website. You need to honor what your website stated for those pieces from David Yurman. For example, when there a price discrepancy at Publix, they honor what is stated. They do not debate with the customer which is what you are doing but my pictures are proof of what was on your website. It is not that you cannot do the right thing but that you have...

Three strikes. Roswell store. My wife and I have purchased several watches and had no issues. But when one of my Tudor watches (purchased there) needed repair I took it in. My salesperson was busy so I waited. One of the managers asked to help. I told her about the watch and I’ve only worn it a few times. She first asked where I bought it. I told her at this store. Next and rather rude asked how long ago. I told her about 3 months. I did finally get it repaired by Tudor and my rep was extremely apologetic about the manager.

Some time past (8 months or so) and I went back to give them another chance. My rep left the company and they had assigned a new sales person. She was very nice and we were going to buy something but found out my wife’s account and mine were merged. And the deleted her credit that was on that account. We asked her to look into it and get back to us. Never heard back.

So I stopped in to see about my wife’s account and order a new band for one of my Jaeger-LeCoultre watches. My rep was off today but they said The people at the service counter could help me.

I went back and they asked if I had the watch on me. I told him no, but I gave them the model number of the watch as well as the exact part number of the strap that I wanted. They told me that I needed to give them the model number as well as the serial number, he gave me a cell number so that I could text it to him. Once I got the information I texted him the model number, the serial number, as well as the part number of the strap that I wanted.

He texted back that he would be unable to order it because the person that does the purchasing needs me to bring the watch in so that he can see it and make sure he is ordering the right part.

I told him to never mind.

And I texted a sales rep at another jewelry store, gave the same information and they already have it on order. I think Brown and Company sometimes forgets that there are plenty of other places that I can...

June 2025 - Over the last eight to ten months, I have made multiple watch and jewelry purchases from Brown and Company Jewelers at their Roswell/Alpharetta location. My return patronage has been a direct result of the customer service and attention to detail from my primary sales representative, Jackie Jones. Jackie is nothing short of fabulous. Her active listening and follow up skills are a rare find in any form of retail these days. From our first meeting, Jackie took the time guide me through the start of my luxury watch journey which has blossomed into a fun (though somewhat expensive) hobby. I highly recommend working with Jackie whether looking to purchase a luxury timepiece or traditional jewelry.

November 2025 - I would like to expand on a previous review that I posted approx. 5 months ago, that primarily focused on my outstanding sales experience with Jackie Jones at the Roswell/Alpharetta location at Brown and Company Jewelers. Since that review, I have continued to purchase multiple watches and jewelry items to include items by Tudur, Rolex and David Yurman. Through these purchases I have expanded my relationship with Brown and Company Jewelers to include Kelly McWhorter at the Buckhead location, Ian Bustos (Service Department lead, Roswell) and Krista Baker who oversees activities at both locations. Every interaction with the team at Brown and Company (…and specifically the three folks mentioned plus Jackie Jones) further reinforces why I continue to bring my business to Brown and Company. Each of these team members set the bar in their respective areas. People who consistently provide outstanding service and take the time to build relationships are few and far between. I highly recommend working with Jackie, Krista, Ian and Kelly whether looking to purchase or service a luxury timepiece or traditional jewelry. This crew is top notch. I can’t thank them enough for...