Ashley Store — Attraction in Sahuarita

I had an awesome experience here, and in particular thank you Nate for the sales help. Before going to Ashley I went to LaZBoy in Tucson and was accosted by a sales woman, who from the second I went in would not stop following me and would not listen to any feedback I gave. When I said repeatedly that I did not want any electronics in the furniture she led me to a couch and when I sat down said, “grab the remote, there are four motors!”. I didn’t want a remote or motors! And when I did grab the remote (which is wireless, so not only will I lose it but the battery might die, or I spill something and it breaks - regardless I can’t recline) the power wasn’t on! Yet another reason I said I want a lever, a pull string, whatever manual thing - but no electronics! Then a short time later the same lady comes back and says, “so are we ready to do this?”. I hadn’t shown interest in anything! In fact, when I said I didn’t like something she said, “well everyone likes it”. Not to mention the prices were outrageous and to top it off before leaving the lady told me she would be coming to my house to personally measure everything (it’s included in the price whether you want it or not), but the couch would still be at least 8 weeks till delivery. So I’m expected to pay thousands of dollars for furniture I have explicitly said I am not interested in and that I won’t have for at least two months? It was unpleasant and stressful, and I was kind of offended by my criteria being ignored and essentially being told my tastes are wrong for not liking a certain texture or fabric.

The rant against LaZBoy is to contrast with how awesome and calm my Ashley experience felt. I walked in, some people said hi without running over and let me browse. Then when I had a question Nate came over, listened, pointed out the things I should look for, and went away again to let me keep looking. I found the furniture I liked, Nate came back over, I bought it for a reasonable price, and it is scheduled for delivery next week. This is the kind of shopping experience...

We thought would try one last time, first time just ordered two simple inexpensive end tables. They were in stock 9 weeks later they come in, went and picked up as delivery charge almost as much as item, should have delivered for Free since was never in stock excuse number one sitting on a boat somewhere. Now comes current time 2 weeks ago came in for dining room table and six chairs. It started out well salesperson was helpful and friendly very informative. That was the extent when we realized had our wrong address called right away to correct has had moved our salesperson who was susposed to update never did came to wrong address We did finally get except we paid for setup by Ashley in order to get warranty as they said, however not put together at our home came in already assembled. The chairs two if them legs top short, we called to bring back to exchange unable to accommodate. We were told end of next week will bring a complete new set. We had dinner guests coming before could get new table and chairs back so told them to come and pickup will go elsewhere. The day comes to pick-up again drivers went to wrong place, we called asked where they were was told old address We have called numerous times to update address, updated with Salesperson as well as drivers the first time came out to wrong place After waiting 30 minutes for drivers to pickup our furniture called the store to be informed would not pickup today as a different zip code from what given, why should I the customer be penalized for your lack of communication. We rented a Uhaul and returned the same day as promised, we did not get reimbursed, but it was worth every penny to get away from this horrible place. Buyers beware if you move ever make sure before you leave the store corrections have been made Do not trust customer service or salesperson to make changes...

Let me start by saying the salesperson was excellent. First, we bought a chair on clearance, paid 69.00 for delivery, and scheduled the date. I confirmed on the text message with the link they sent. I received a call the day of delivery but missed it. No message was left. I called to find out where the delivery was at the end of the delivery window and was told the chair did not make it to the truck for delivery......wasted day waiting. It was then scheduled for the next day without a time frame.....waited for delivery. Ashley did refund the delivery charge after speaking to someone associated with Sam Levits. Next , I ordered a leather sofa, loveseat, and ottoman. It was on back order with delivery anticipated at the end of July. Was called by the salesperson and informed that the delivery would be pushed back to the end of August. Then, I received a call that they were discontinuing the vendor and was offered a refund or the floor sample. We went into the store and looked at the floor sample, and decided we would take it. They discounted the price, some, but then voided the warranty that was originally purchased. We were told that the items were now clearance and did not qualify for a warranty. This seemed like a bate and switch deal. The manager would not honor the original purchased items. we had he we would have taken the floor samples. Since he did not, we asked for a refund, which I am still waiting for. They debted the money quickly but seem slow on crediting the refund. I will never do business with Ashley Home Store or Sam Levits and would advise the same for any of my...