Cutter & Cutter Fine Art — Attraction in Saint Augustine

On July 7th I went to my first St. Augustine art walk. When coming into this gallery I noticed some of the artist's names were not displayed. It always pleases me when I see an artist whom I personally know is displayed, no matter where in the world I am. I asked one of the person's working there who their paperweight artist was. Instead of an answer I was met with a pretentious, snide "We do not have paperweight." He then went on with his diatribe. Excuse me Mr. Snooty McSnoot for at that point taking the higher road and walking my wallet out of this gallery. As an artist myself I find it repulsive to treat clients in that matter. Why go to galleries that treat clients that way when you can buy from the artist themselves. There are many fine and friendly galleries that represent a fine assortment of artists on that road. And guess what? They got the sale. You on the other hand received...

So much for customer service at this business. I have always enjoyed the art offered at this gallery and have purchased numerous pieces from them until recently. I recently purchased a piece called opal done by woodworker Mark Wood that I thought looked very colorful and might fit in my home. When I contacted Cutter and Cutter and asked to exchange the piece, I was told all sales are final. I am a 67 year old, retired police detective/investigator who has recently undergone cancer treatment And have a terminal blood disease. It seems that Cutter and Cutter really don’t care about individuals who are handicapped/or/disabled. And refuse to exchange it for another wood piece of art. So much for Customer Service and the customer is always right or appeasing the customer with the sale of another piece of art. If you were old and handicapped, I would avoid...

I love the art at the Cutter and Cutter gallery. My wife and I have collected art from the Cutters for almost a dozen years. When Len ran the gallery, they made you feel like you were almost a part of the family. They had collector events and they went out of their way to make customers happy. Im not sure who runs the gallery now, but it seems they just want to do everything online. There are no more collector events and the gallery hours are very restricted. Closed on Sundays and closing at 6PM every other day of the week. Showed up at the gallery at 5:50 PM, last Saturday, to browse the gallery and the doors were already locked. I get plenty of texts and emails from the gallery, but I would never spend thousands of dollars on a piece of art I can't see for myself. Time changes everything, but not always...