Jack Guenther Pavilion at the Briscoe — Attraction in San Antonio

If there was a 0 Starts review, I would give them that.

‼️ I would absolutely never recommend the Jack Guenther Pavilion at the Briscoe to ANYONE. 👎🏽🚧

First off we stressed our budget to them and they agreed to “work with us” to make our dream wedding come true.

We told the sales rep. That we wanted to save on money and provide all our own alcohol. He asked his boss and she said “oh yes, we don’t normally but for you guys to be happy and have your wedding here with us. I’ll allow it but only if you hire my friend to serve it.”

They also mentioned they had a preferred catering list we would have to choose from. That if we didn’t choose from the list then we have a 22% charge. So we started calling the catering teams off the list.

The top “preferred vendor” wanted to charge us $50 a plate!!!! Am I Kate Middleton?? Do I look like I can afford $50 a person??

The last time I check “preferred” means you like them most. “Exclusive“ should have been the right term to use. If you pushing me to choose one or charge me more...

So she so graciously brought it down to $32 a person but we HAD to use them for bartending services and they wouldn’t serve past 9 p.m.

So we looked at the other catering companies on the list. Although the prices were better ($30-35) they were still incredibly high. Not to mention, they would charge us the 22% fee from the venue.

The “friend” bartending service quoted us $3,000 with you guessed it!!! A 27% fee from the venue!! This is not even including us needing to provide the alcohol!!!!!

Then their preferred decoration company quoted us $62,000!!!!

Ummmm hello that’s more than most peoples income.

We brought all this up to the Jack Guenther Pavilion team and they said they understood and wanted to “help us out” so they lowered the fees from 22% to 20% for food and from 27% to 25% for alcohol.

Gee thanks for saving us $20. 🙄

After regrouping and looking into another venue we decided to cancel with Jack Guenther. They emailed us agreeing to give us the full deposit back and now, after two weeks, they said they would only give us 50% back!!!! 😒😡

“During my vacation, my request for your refund was questioned by our executives, and it was their final decision. It is out of my hands.” -Sales Rep.

I’m so annoyed and have never faced so much disappointment and frustration. This place promises one thing and then does another!! This place is sneaky and snake-like!!!!

I pray no one else EVER has to go through such a nightmare of planning!!!!

Here you are trying to enjoy getting married to your best friend and then these snakes come and try and take advantage of your...

We are absolutely proud and excited to share that our wedding on June 23, 2013 at the Briscoe was more amazing than we could have ever imagined, wished for or planned in a million years! From the moment we walked into the open house and met Slyvia, we knew this was it. Our dream came true two weeks ago yesterday and we are still reeling at how beautiful the ceremony was on the pavilion, not to mention the gorgeous scenery inside and outside of the building. The entire day was absolutely photo ready! I can go on all day about our reception and the many ways it was as equally as amazing as our ceremony. The modern and natural look and lighting inside was perfection. The river outside reminded us why we love San Antonio and the Briscoe team was by our side the entire night. Our family and friends are STILL talking about it being the best and sweetest and most beautiful wedding they've ever been to.. Two weeks later and the BUZZ is still strong!

It is with great pleasure that we share how wonderful our experience was at the Briscoe and will forever treasure this most special occasion. A gracious heartfelt THANKS to all that contributed to making this an amazing experience..

Our best, Justin and...

Are you looking for the perfect place to hold your next event? Look no further, The Jack Guenther Pavilion is the BEST choice on the Riverwalk! The facilities are absolutely gorgeous and the staff is truly amazing. They are right by your side during the entire planning process and will do what they can to ensure that your event will exceed your expectations. We got married and had our reception for over 200 guests on July 13, 2013 and it was more than we could have ever imagined! The property is stunning, the architecture is beautiful and the location is ideal! The majority of our wedding guests traveled from out of town and they ALL loved the location and ambiance of the venue. Although our wedding was almost a month ago, we are still receiving praise on the beautiful ceremony and reception. We are so thankful to have had worked with Sylvia, Cielo and Chris and are so pleased to share our wonderful experience with everyone! Our wedding was AMAZING and definitely surpassed everything we could have imagined!!! Thank your for everything!

Cheers, Alyson &...