Hyatt Regency San Antonio Riverwalk — Hotel in San Antonio

Upon arrival, the hotel was beautiful. Right on the Riverwalk, close to everything. Although our stay was not the worst, it went downhill from there. Check-in was smooth, but upon entering our room, we found stale bread on the floor, and that our towels were soiled and not clean. We called down for new towels, problem solved. The next morning at 8:30 AM housekeeping came to the room and would not quit knocking until I got right next to the door and told them that we were busy and to come back later. Again, a small thing, and I surely would not have written a review about that. The big thing that I am shocked by Is the way one of the Bell boys handled us.

Getting ready to leave, I went to the concierge desk to ask for a cart. Even though I asked just to have one, two or three times I was told that they could not give us a cart, but it was a free service that they are happy to bring a cart and help us with our bags. Mind you, I have my wife and two young daughters with me and I myself am a Double amputee on my left side. I have a prosthetic leg so I get around just fine. On our way up to our room, we met another guest who was able to get a cart easily and saw what happened with us and was just as dumbfounded as we were as to why they would not give us a cart. We arrived to our room and waited, and once the bell boy arrived to the room, we told him we just needed the cart as we were still getting ready to leave. He again told me that he could not leave the cart and from there we argued a little bit, with me noting how other customers had carts yet he would not give me one. After asking a couple times politely just to have the cart, he became a little more aggressive. At this point, I was asking him to leave but leave the cart and he refused. He insisted on helping. I started to become concerned for my families safety. I actually had the thought that he may in fact not work for the hotel and was trying to make his way into our room. That’s how bad it was. After over half a dozen times of asking him to leave, he finally started to leave with the cart. I then told him I was coming with him downstairs if he was taking the cart. At that time, he turned around and gave me a cart and began to walk away again. As he was walking away, he called me A-hole.

I called the hotel afterwards to let them know my experience but after talking to a couple more hotel employees, it sounds like they have an issue with this particular Bell boy. The hotel apologized and I’m sure I’ll get a generic response here. But beware of an older peppered bearded bell boy...

On the day I was supposed to check in, Wednesday, for the conference that began the following morning, I was called to court Thursday morning. I contacted the hotel to advise them of this. However, apparently it was not properly notated. So, when I got to the hotel, after a 5 hour drive, they told me I cancelled my room because I didn't show up the night before. I told them I called and spoke with someone. The clerk went and spoke with his manager, then came back and told me it was canceled because I didn't show up and they didn't have a room available. I had to go through my calls, from my office the day prior to prove I contacted them. Once I did that, they told me a room wasn't ready, but they would honor my reservation and rate since I contacted someone. I was notified by text message a room became ready while I was in attendance. They held my bags for me.||To compound the matter, when I was getting ready to check out, I contacted valet to retrieve my vehicle. I received a text message indicating they were retrieving my vehicle and it should take about ten minutes. I went downstairs, completed my check-out, then went outside to wait. I waited 30 minutes and my vehicle still was not there. When I spoke with the valet I asked if they were just running very behind. Turns out, they had not even gone to get my vehicle yet (there were ten of them standing around). They apologized and said they didn't know what had happened and one of them finally went and retrieved my vehicle. The key FOB was still in the board when I went to the valet desk. One of the valet personnel said he was going to try to knock some of the parking fees off my bill, but this was the worst check-in experience, and check-out experience I have ever had at a Hyatt property. I'm still not over the clerk bald face lying when I first explained what had transpired and after he spoke with his manager the first time. Again, it was only after I was able to log into my office's business phone system to demonstrate where I had called the day prior that the manager agreed, through the clerk, without EVER having come to speak with me, then decided to honor my original reservation - well, kind of honor it. My original reservation was for a king size bed. I ended up...

We came in from out of town for a two-night stay. To say the least, everything around downtown San Antonio/the Riverwalk is very expensive, so the price of the room per night did not surprise me. The hotel is located right on the Riverwalk and is within walking distance of the Alamo, Historic Market Square, the Rivercenter Shopping Mall and the Tower of the Americas. The best part about the entire stay was definitely the location and accessibility to all the attractions. Even though we had a great time, there were several things that disappointed me about our hotel stay. Two of the five elevators never worked. More than once we had to wait over ten minutes for the elevator. Had I been on a lower level, I would have considered the stairs. When housekeeping comes through your room, they don't even put the trash bags in the can for you when they take the trash out. The bed is made and the linens are changed out. Our room door was extremely difficult to open and close. At one point, it took both myself and my husband to yank it open. There are no balconies. There is only one microwave by the vending and ice machine on each floor. You can tell there is heavy traffic constantly coming through the hotel because there is paint missing on the walls and scuffs along the floor. Despite this, our room really was pretty clean. Q Kitchen and Bar on the lobby level was fantastic. While expensive, Christian was a wonderful bartender and made delicious cocktails. Be prepared to pay $10 for a draft beer and approx. $15-$20 for each cocktail. All the staff members of the hotel were polite and helpful. You have to park in the parking garage across the street and it is very expensive. (just like everything else) I highly recommend paying for parking when you book your hotel room so it is already taken care of when you arrive. The hotel was good in all honesty, but for the steep prices, I expected a little more "bang...