Five & Dime — Local services in San Antonio

Terrible. IF THERE WERE 0 STARTS I WOULD GIVE THIS PLACE A 0/5. I was on my way out of San Antonio and decided to stop there to get gifts for my family. I had a bottle drink and placed it on a counter to go through shirts in a bin. Without my knowledge the owner picked up my bottle and threw it away. Later, I asked if she had seen it and she admitted to throwing it away yelled at me telling me that setting things on her counters is not allowed I was very shocked with her response yet apologized because I noticed she was an older woman. A few seconds later not knowing the situation my advisor asked the woman if she had seen my bottle to which the lady replied from all the way across the store that setting things on her counters was not allowed and proudly admitting she threw away my drink. I felt embarrassed, taken from, and instead of a souvenir I went home with a bad memory. Lady. If you are reading this, please put a sign saying you do not want things set on counters and/or organize merchandise so customers don’t have to ramble through them to find what they would like to purchase. Tourists come in with things and drinks they’ve been walking with. For goodness sake it’s near the riverwalk. I recommend the souvenir store right next to this place, they are much friendlier and...

Do not waste your money at this establishment. If I could give this customer service zero stars I would. When I bring friends or family to the Riverwalk, I would bring them here to souvenir shop. NEVER AGAIN! We had purchases in hand as the store was closing, which was never announced. We were trying to put something back our daughter grabbed. A female employee closed the main entrance to the store near the shelf where we were trying to put the item back. The employee saw us and said “this side of the store is closed, I don’t know why you are over here”. I said sorry we didn’t know it was closed, we are just trying to put these items back where we found them and she said “I don’t care, this section is closed you need to leave.” I put everything down that was in our hands, including items we intended to buy and said “you don’t have to be rude”… to which she replied “I don’t understand why you are still here, get out”. This is NOT how Texans treat...

I am updating my negative review from a few days ago. My daughter had purchased a hoodie for me while on vacation and it turned out to be a disappointing purchase as it was not of the greatest quality (it was cut very wrong and basically unwearable). As she was buying for a gift, she did not try it on and didn't realize the poor quality until she presented it to me. I contacted the company with my complaint (on her behalf) and am pleased that the apologetic owner has graciously made things right with my daughter. While I still extend a warning to customers to carefully inspect the quality of the souvenir clothing purchased at a store selling items marketed to out-of-town tourists, I am confident that the owners of the the Five and Dime on the Riverwalk in San Antonio truly do want customers to feel happy and satisfied with their merchandise and would encourage anyone to go and check out the store! Thank you Bob from Stephanie...