UT Health San Antonio Long (Main) Campus — Attraction in San Antonio

Sadly 1-star. UT Health San Antonio is an absolute nightmare for any parent of a medically complex child. The 'MyChart' system is a useless labyrinth, and the receptionists offer no empathy—I've had warmer interactions with AI. After four calls to various numbers provided by call-takers, I was finally told there is no way to reach your care provider or clinic in real time. You’re relegated to messaging them through MyChart—or they’ll kindly do it for you—and you can expect a call back in about 72 hours.

What is the point of having insurance and selecting a physician if you have zero access to them or their team for even the simplest questions? Case in point: I was trying to locate lab orders the clinic assured me were in MyChart. They weren’t.

On top of this, parking and navigation to the actual clinics in the hospital are ridiculous. It took us nearly 40 minutes to find a space, and the so-called 'real-time' garage signage with arrows and available space counts? Completely nonfunctional.

Save yourself the stress and frustration. Parents, especially those with medically complex kids, deserve far better than this infuriating, disorganized...

UT Health is a perfect case of normalized/legalized HYPER-INFLATED corruption at cosmic magnitudes.

This review is a comment on UT's Health System and its Procedures and Policies, not on the Quality of the Medical Care received.

We went in for a visit. We specifically and explicitly asked what the charges were going to be. We were told a number, we paid. Now we got additional bills that were not informed, therefore we did not consent to. In case that is not enough, as patients we carry the burden for the teaching; does UT Not charge tuition? Finally, doctor fees that were not clearly stated. Final note, they are HYPER Short on specialized physicians across multiple...

Worst experience ever trying to get an appointment with an endocrinologist. Waiting 2 weeks and still not a call back for an appointment after my referral was received. Horrible. I will be going elsewhere as I can see how important their patients...