Nordstrom Rack — Attraction in San Diego

Update: I called back and the store manager that was working was amazing, she exchanged the items for a size that actually fit me!

Funny story , I happened to go right next to the register that the lady working last night was working today that had an attitude with Alex. She told the lady ringing me out today as I walked up "good luck with this one" then looked at me and rolled her eyes. For what ever reason she took it personal as I was not rude to her what so ever. Not sure what point she had to prove but apparently a big one!

Very frustrating experience, I received ugg slippers as a gift and totally forgot I had them in the closet. I meant to exchange them for a size that fit a while back. I finally came across the slippers 2 weeks later than the 45 day return policy.

I actually remembered cause I was in the store shopping and I saw the same ones in the size I needed.

I went back a day later to exchange them with original receipt, unworn, all tagged attached and ALEX (the manager) wouldn't let me exchange them. He was super unfriendly, not prioritizing the costumer experience at all.

It's really up to his discretion, but for what ever reason felt that he didn't want to authorize the exchange. (Didn't even look at the receipt or the slippers)

Should I have taken them back sooner? Yes. But it's literally an even exchange, ALEX'S store wasn't going to lose money.

I called 3 stores to see if they would exchange at their location, they all said they don't see why that was even an issue. They said come when ever and they'll make sure the customer is happy because that policy is more important to them than an ego trip.

Won't be back to this location, even after being a loyal customer for 5+ years. Nordstrom Rack claims to pride themselves on customer service, but that was clearly not the case for Alex. He was a poor example...

I like the shoes section, and most items in the store, as well as friendly staff. It’s clean and organised. My only two comments are: your undercover loss prevention team should try looking less suspicious LOL. I saw one guy pretending he was going to the bathroom like 15 times when I was over at the shoes section. At first it creeped me out because I kept seeing him all around the store in every section I was in. I saw him quite frequently going so close to me when I was at the skirts section. Once I understood it didn’t bother me so much. But maybe get 3-4 different people to do that, so it’s less obvious. Second is: don’t place a “LEATHER JACKETS” label for polyurethane made jackets. I am not against the material, but it’s misleading. I kept looking at the material label hoping to find actual leather, but none of those jackets under “LEATHER” label were actually leather. Gather all your genuine leather materials and place them in one section with that label. You wouldn’t want to buy a bottle that’s labeled “milk” and actually find out it’s...

Not sure what was going on in the store but two undercover security personnel made me and other customers feel very uncomfortable. I went in to return some items. The return was was seem less. After I returned my items I wanted to shop a little more. It was at that point that a tall gentleman with a Callaway golf coat and a shorter man wearing all black with a backwards black cap started to make me feel very unwelcome in the store. They eyeballed me and followed me around the store. I even overheard another shopper of color mention that he felt “Gestapo” was in the store. Shortly after, I got a phone call and stepped outside the store to answer the call. That’s when I saw both undercover security come outside the store. The gentleman with the Calloway coat was even taking pictures of cars license plates. I just thought that was odd??

Again, I’m not sure what the hell was going on but they both made my shopping experience extremely dissatisfied.

I will not be returning to that Nordstrom’s Rack. Any other...