Cocoon Day Spa San Francisco - Soma — Attraction in San Francisco

This is a bit of a spa sanctuary in the City. Every time I go in, I never want to leave. I hardly ever leave reviews (practically never) but here are a few people that makes this place a little bit of heaven on earth. I was actually introduced by one of my girlfriends nearby and that’s how I knew it even existed as the entrance is a side door next to a pizza/ Italian restaurant. The staff inside are so nice, they always greet you with the warmest welcome and have the best soothing teas for you. Every room (and I’ve tried a few now) is just this sanctuary resort cocoon. The details of a warm bed with the perfect knee pillows, the air filters and fans, the music, the lighting, just everything truly makes them the heavenly Cocoon and now it makes sense why they named it that. I’ve been to a lot of different places from LA/ OC / Peninsula to the City - the premium you pay for is worth it. Here’s who I can personally rave about:

R H I A N A - the sweetest gal who’s always so hospitable making sure I’m always taken care of and always has the sweetest welcoming aurora. I love seeing her when I get to see her and she’s the absolute best. So warm, so kind, so willing to help with everything!

N I C O L E. - I had the 90 min Deep Tissue/ Swedish hybrid massage with her with Aroma Therapy essential oils (my choice of the oils mixture was Lavender + Rose 🌹 + Peppermint). Okay I don’t even have words….. it was so amazing I was completely speechless. If you want to melt for 60/90 min, you’re welcome… she’s your gal! She worked on all the tight areas but never was I cringing any pains when she helped me get knots out. That was Epic. Key thing to note is if you’re going in for a massage, let her work on your neck and head because that was the cream on top of the cake. 💆‍♀️

A D R I E N N E - Facial. The absolute best. I did dermaplanning and also the O2 package with her and the facials are so beyond. I’m not even a facial girl but she’s changed me!

Hope that helps anyone looking to try them out. Stop reading these darn reviews, just go...

I've been coming to Cocoon since 2019 (and honestly aside from rent and food, most of my disposable income probably comes to this little urban oasis).

From the front desk ladies who have greeted me by name since my second visit -- feeling horrible I can't remember their names as I write this (will update when I do) -- whose vibes are immaculate to Vy and Thuy who provide the most insanely detailed mani/pedis, and Genevieve who really takes the time to learn your skin and what you need (I even sent my fiancé to her when he was having dry skin), there's so much to love about Cocoon.

I originally bought a massage subscription package after I met Romeo (absolute king of massages) almost 3 years ago, but between COVID/inflation and once he started spending more time at the Noe Valley location (cheers to you guys!), I considered canceling my subscription -- until I met Megan D.

I cannot say enough how incredibly lucky I feel to have stumbled into her massage room:

Professionalism: From doing an intake of what I'm looking for in a massage, the pressure level, checking in throughout the massage, and then debriefing with me after, there was not a single moment I didn't trust I was in the best hands possible.

Skill: I sit at a desk all day and fly for work so often that when I come to Cocoon, I'm usually a half-broken human. But not only do I leave Megan's table feeling amazing, I also wake up the next morning feeling even better - I had no idea this was possible. I've also been dealing with some obnoxious plantar fascitis over the last few months and had no idea that was something that a massage could fix. I didn't even mention it to her but she found it, dug in, and I'm pain-free for the next couple of weeks.

Personality: Everyone at Cocoon is always sooooo sweet, and that's a big part of why I love this place so much, but from the first time I met Megan I was like how can I be best friends with this girl??? She has such a positive vibe and is so warm and friendly, you can really tell she loves her job and...

SUBJECT: Utterly Disappointed and Furious with Your Company’s Service and Policies.

I am absolutely appalled by the level of customer service I have received from your establishment. As a loyal customer who has spent thousands of dollars at your business, I expected professionalism, understanding, and basic human decency, none of which were evident during my most recent experience.

While I understand the need for policies, it is completely unacceptable that there is such a blatant disregard for emotional intelligence and customer care. Not everyone can make their appointment times – life happens. Yet, instead of showing flexibility or any understanding, I was met with a cold, impersonal attitude from the front desk, prioritizing your "small business" over the very customers who keep you afloat. It's insulting.

Let me be clear: I have been more than generous with my tipping, even when canceling appointments. However, it has come to my attention from multiple nail technicians that the tips are often withheld from them, or at the very least, not distributed fairly. I can sympathize with the workers, but my issue lies squarely with the company itself. The entire experience was completely disrespectful.

Your rigid policies are driving away good customers and I will never return to your business again. You have shown zero flexibility, zero understanding, and zero commitment to maintaining relationships with your clients. Your notion of “customer service” is entirely misguided.

Small businesses succeed because they value their customers and foster loyalty. Instead of acting like a condescending know-it-all, lecturing me on your policies without even letting me speak, you should have been focused on keeping me as a satisfied customer. Instead, you've lost me for good, and I will make sure to share this experience with anyone who will listen.

Your business may survive on policies and profits, but it will fail without the support of loyal,...