HomeGoods — Attraction in San Ramon

I love coming here to browse, with no set expectation to buy. This location is much cleaner, more organized, nicely displayed and has a lot more quality, brand name products if I hit it just right than the HomeGoods in San Carlos. My biggest purchase here was a 6 qt Straub cast iron dutch oven. I did not need it, but the deal was too good to pass up (much cheaper than Williams-Sonoma or Amazon - I checked on my iPhone at the store).

This one also had a great dog selection. I am always on the lookout for durable dog toys and snacks not Made in China, which this HomeGoods does stock from time-to-time. Have purchased both XLG and small adorable dog coats at really reasonable prices. As for service, it's minimal here. There is no one on the floor. All of their staff is at Checkout area. I am assuming this is the reason why...

HomeGoods has a selection of items that you can't get anywhere else. In that sense, it's a wonderful store to visit because you can really make your home unique. However, If you ever have a problem with one of their items, it's very difficult to find a solution. They don't accept returns without receipt or without a tag. They can't look up your purchases based on the credit card you used because they "Don't store personal information". Requiring a tag on the item to return it is just another way to screw people out of making returns. The summary is that home goods is a good store but if you're going to make a purchase, make sure you're...

Some good stuff, but when the staff say they are getting the manager, I would run.... The manager was extremely rude and avoided conversation with us at all cost... Yes he offered us 10% discount on a completely broken item, but than ran off. I'm giving 1 star because of his poor costumer service and because he was the only one that all the other floor sales people recommended us to or "dumped us to". If you go to this home goods prepare to shop on your own and buy broken items for almost full price... Not impressed. Better luck and world market and pier...