Computer Hospital — Attraction in Sandy

Absolute nightmare. After paying them for the repairs, I took my laptop home to find a slew of things weren't working, so I took it back. This was the beginning of a long series of them "fixing" my laptop only to discover something else that had been working was no longer working. They never checked their work before telling me it was fixed and ready to be picked up, so I started driving out there, troubleshooting it myself while I was still there, and leaving again after I pointed out another thing that was no longer working. At one point, it was mostly functioning, so I took it home for a few days while they were awaiting the delivery of a part. After they "fixed" it again, the Bluetooth was no longer working. They had the audacity to tell me they shouldn't have to fix it since it hadn't been working when I brought it in and offered me an adapter free of charge as a consolation prize since by then, we were all tired of me going to their shop, but it had been working while we were waiting for the part, so they caved and fixed it since it had broken as a result of their recent "repairs." In hindsight, I should have requested a refund earlier in the nightmare and taken my computer somewhere else, but in the beginning, I didn't know this was going to be a process that would take more than a month. It's still doing some weird things, but I've found workarounds I can live with, and the thought of going back there to have them fix their work again makes the workarounds ever more acceptable. I don't know the exact number of how many times I had to drive out there, but it was enough that their address was still showing up in my recommended locations on my GPS for weeks (I could have driven there from memory after the first few times, but since I was always rushing from work trying to get there before they closed, I turned to the GPS to find the best way of navigating rush hour traffic). I hope I don't have major computer problems for a good long while, but if I do, I'm going straight to the manufacturer instead of trying somewhere that appears it will be faster...

My computer was having some slight issues with running slower than usual. I was unsure as to what the problem could be. I took it into their shop, not knowing how long it would take for them to figure out the problem or how much it would ultimately cost for me to have my computer repaired. As soon as I walked into the shop I was greeted by an older gentleman who was incredibly friendly and helpful. He asked me some basic questions as to what was going on and proceeded to ask if I was willing to leave my computer with him for the day. He had one of his techs come out and I also explained to him what was going on. They were both very polite and professional. After reviewing all the problems with my now slowwwwww running computer, I agreed to leave it with them for the day. They told me that it would only cost $49 to have them look into what the problem was. I felt that was a great price considering I do not know much about computers and I would not know where to begin to try and fix it myself. I returned the following day after work expecting them to tell me I would need to buy a bunch of new parts (or even an entire computer) and instead I was pleasantly surprised with "We fixed the problem, and your computer is running smoothly again!!!" They then gave me a detailed description (which still did not make much sense to me) about what was going on and how they fixed it. I then asked what else I owed them for the fix and they said nothing! The $49 fee covered everything! I was so happy with my experience with this shop and would EASILY refer anyone to the Computer Hospital. They even cleaned my computer for me as it was very dusty! Thanks again for the great customer satisfaction and the timely work on getting the problem fixed. It has been over 5 days and my computer is running better...

Expedient, competent, and great prices - I will use Computer Hospital again, if needed. The rest of what follows are just details of my experience.

I moved to Sandy from Post Falls, ID in Aug. 2013. My custom built desktop was DOA after Bekins delivered it. The symptom seemed to be a dead power supply and I suspected that I would be required to purchase a new one. In reality the power harness had just shaken loose during the move and all it needed was for the power harness on the power supply to be reseated. The diagnosis and fix was very expedient.

The tech also noticed that my system was slow with traditional hard drives and recommended a SSD to improve performance. I actually already knew this, but SSD technology was quite expensive when I originally built the system in Post Falls, ID. SSD prices have drastically come down in the last few years.

The Computer Hospital tech priced a very nice 1 TB SSD, ordered it, and when it finally arrived, he was able to ghost my old system hard drive to the new SSD and make that SSD my new boot drive in the same day. Again, very expedient and competent. I also liked that the tech always gives full disclosure of how and why he provides the solutions in the way he does.

These guys were definitely competent at diagnosis for my custom built desktop. The performance enhancement was a great recommendation and was mostly just a matter of how much I was willing to spend on a new SSD. Computer Hospital is also great at estimating cost, delivering on schedule, and the cost for service is pretty reasonable. I will definitely return to Computer Hospital here in Sandy for my future PC or laptop...