Megaplex Theatres at Jordan Commons — Attraction in Sandy

Here's the deal with this place, it's the best looking theater in the area, it's really nice and well-maintained and they have food and there are a ton of theaters and is a fantastic Place visually and whoever designed it did it in a way to not induce anxiety with large crowds. It's actually one of my favorite interior buildings interstate. It reminds me of Las Vegas underground they have the fake cities.

The problem lies in the management as they have the same problem every big company does, they get too big and there are not very many independent thinkers working for the theater. I am constantly working with brand new people who don't know what they're doing and take forever.

I constantly go in and just get popcorn and leave and often I am stopped and I have to go through this conversation to convince them I am not a 30 year old man sneaking into a movie theater alone to steal an 8 dollar movie to watch alone lol.

I also have had the giant buckets of popcorn for the last 6 years or whatever since whatever was before the purple bucket, anyways I have five tags dangling on my little bucket and I forgot the one that had the 2025 tag on it. I asked if they could just do a homie hookup as they have my phone number and should see that I have paid for it but they would not even fill my bucket up of popcorn unless I went home and got my tag. That's not really a big deal but they don't sell those buckets unless it's 30 bucks or whatever and I didn't want to spend another $30 on popcorn.

Little things like that. I've probably spent over $20,000 on that theater in the past 10 years or so with company parties and events and whatever, getting shut down over a $4 bucket of popcorn was kind of funny.

Hopefully somebody reads this and here is the solution. Don't just train your 16-year-old kid staff to do the job, train them to be independent thinkers. It's okay to refill the bucket of popcorn after somebody drops it without getting a manager, it's okay to let somebody get popcorn without paying for a movie ticket without getting a manager, it's okay to let a $4 popcorn slide here and there especially when the person has 6 years of tags dangling on their bucket.

Just train your young staff to be independent thinkers and put the customer first. What's the Worst That Could Happen working there, they give away a free hot dog or fries or they accidentally let somebody and that didn't pay I mean what could be the big mistake that could screw you guys over? It seems you are nickel and diming your customers as that's what it feels like as a customer now.

Anyways, I am at 3 stars just because of the fact that you guys are no longer local and you have pulled out of all of the hyper local community events and only focus on Nationwide events and state events. I'm a firm believer of people taking money from locals should get back to the local community. ( like give back to Sandy not Utah, and not give back in ways that allows you to avoid paying a quarter million dollars in tax by you donating a quarter million dollar building to your non-profit company to then make profit from it and look like you were doing it from charity all along...

20 screens 5,062 seats

Built on the site of the old Jordan High School, the Jordan Commons development includes the new Megaplex 17, five restaurants and a ten-story office building.

Built at a cost of $107 million, the lobby is 90 feet wide and was designed to look like Main Street in Salt Lake City in the 1870’s. The lobby also features the 46,000 square foot Mayan Restaurant.

Auditorium 17 is a super screen seating 456 with a screen measuring 60 feet high by 80 feet wide and is equipped for 70MM with six-track digital sound. Total seating capacity in the 17-screens in 5,062.

It has turned out to be one of Salt Lake City’s highest grossing theatres. By 2022 three more screens had been added.

Steve Jobs

(Drama) Steve: You had three weeks. The universe was created in a third of that time.

Here’s what I’m gonna do. I’m gonna announce the names of everyone who designed the launch demo. I’m gonna introduce everyone and ask them to stand up. The bag was designed by Susan Kare, the Macintosh font that’s crawling across the screen was designed by Steve Capps, the starry night and sky writing was Bruce Horn. Down to the calculator. And then I’m gonna say the voice demo that didn’t work, was designed by Andy Herztfeld. 5 in 6 is your first chance of surviving the first round of Russian Roulette, and you’ve reversed those odds. So unless you wanna be disgraced in front of your friends, family, colleagues, stockholders and the press, I wouldn’t stand here arguing. I’d go try get some more bullets out of the gun. Do it, Andy!

Stop – you. [Steve points to a man in a blue shirt]

What size shirt do you wear? Does anyone know what size shirt he wears? Does anyone know what size shirt I wear? The disk fits in your pocket. I need a shirt with a breast pocket, I can take it out on stage. I need a white shirt, in my size with a breast pocket!

[Steve turns to Joanna] Go to the lobby, find someone who’s my size who’s wearing a white shirt, tell them I’ll trade him for a free computer and he can keep my shirt. [Steve is unbuttoning his shirt and takes it off.]

It has to be white. The Mac is beige, I’m beige, the disk is blue, the shirt has to be white.

([Steve turns to Andy]

Andy? [Steve makes a gun with his hand, and points it at...

Updated 4/11

Per the response from Jordan commons, I contacted guest services and spoke with lisa. She was extremely friendly and did a great job of touching on all of the points in my review.

Knowing that my feedback would be passed on to the regional manager, and other decision makers, regarding updates and amenity selection for their the theaters felt nice.

Lisa also let me know that some of the other Megaplex Theaters may have different seats due to when they when upgraded or which selections were made by the regional manager.

I will definitely give a few other locations a chance. I appreciate the free tickets that were given to achieve customer satisfaction.

I appreciate them reaching out to acknowledge my review.

Originally posted on 4/9. The overall appearance, inside and out, is really nice, aesthetically.

The seats are actually quite uncomfortable for luxury seats. You can't move the armrest other than sliding it in front of both seats or to the seat on your left.

Had to take a break 35 minutes into the movie because my hip went numb. I'm in good shape and run a few miles every day.

It's nearly impossible to cuddle with your significant other during the movie because the armrests are not movable, at all.

I was considering purchasing the megaplex pass and dropping my Cinemark monthly pass, but the seats at Cinemark trump what's being offered here as luxury at Megaplex.

It seems while upgrading to a luxury appearance, they've done away with the dimmed lights around the seats. While there are lights, you can't really see well enough to not step on people's toes or bump into the seats in front of you when trying to return the restroom or having to leave the theater for a minute.

Don't bother to pre order snacks. It would have been faster to just wait in line and get the food at the time I paid for it. I've literally been waiting for 10 plus minutes just to have my name pop up on the your order is ready screen...

Not a good customer experience overall or specifically...