PC Laptops — Attraction in Sandy

i have a friend who recently asked me for help in dealing with pc laptops my friend is a 91yr old veteran who stopped by to ask some questions regarding his computer and left with a $2300 dollar debt and a computer that was not 1/3 as the one he took in with questions about as i am in the field (laptops) he asked me to take a look at the situation and his "new" laptop and i am horrified by the situation and the company they charged him 3x's what the machine sales for online and the laptop they "recycled" (of course the same day they took it from him)sales for 4x's the value of the "credit" they applied towards the new system i immediately told him take it back. he said they refused to take it back and had told him to leave i agreed to go down and speak with them on his behalf thinking there is know way they are going to take advantage like that they advertise how much "they love you" so i went down to the store and asked to speak with the manager explained the situation and asked them to return his laptop and his money only to be told they didn't have his laptop anymore then i very helpful tech came up to the manager and pointed to a laptop on the workbench telling the manager that was it and the manager stated no it looks like it but no his had been recycled(hmmmmmm). then the manager wanted to know if i was power of attorney so i went out and got my friend he came in and was told the manager would see what he could do . my friend called me later that day to tell me they had called and said come back tomorrow to get his computer so today we go back only to be told they were charging a $700 restock fee and they attempted to give him a used damaged laptop in place of his original high end gaming machine (which they of course never recycled but resold).

the behavior and conduct of the employees @ this location is so shameful and immoral words do not begin to describe it they absolutely ripped off a 91 year old veteran and then refused to return his money or computer. now we know how they finance all there advertising by stealing from senior citizens who are also war veterans

shame on you this is by far the most unamerican thing i have...

i wish i could give 0 stars. I bought a motherboard from this store and it turned out to be broken. I did not even touch this motherboard and had left it in my room for half a week in the same condition that was given to me. When i went to return this motherboard, unaware of it's defects, the guy working there told me that I had broken this mother board and there was nothing I could do about it. I was in disbelief. There were some other customers next to me and at that point I felt embarrassed and scammed. I spent 150 dollars on a broken piece of equipment by a "legit" store. I told the employee to call the manager and he said that he was the manager, but he could call the person he works for. I, however, would not be allowed to talk to him for some odd reason. I asked for the manager's number and was not given it, so i proceeded to call my bank to dispute this transaction seeing how I was completely scammed out of my money. While talking to my bank and seconds away from calling the damn cops, I decided to see if I could call the employee who sold it to me so that maybe I can complain directly to that employee. Long story short, they typed in the serial number of the mother board into their system and it showed that 3 other customers had returned this motherboard with complaints that this was broken. The employee apologized and proceeded to return my money. Not only was I embarrassed, but my time had been wasted and I was late to work. Edit: after writing this review, I received a call giving me a sincere apology about my experience and was told there was a management change. PC Laptops proceeded to try their best making my experience a much better one than the one I had experienced. I guess I just had the bad luck to run into such a rude and unprofessional employee. Though a right doesnt right a wrong, I'd be more than happy in the future to go to PC laptops to experience more of the great service they...

Enlisted these guys to fix a cracked screen on a Galaxy S7 phone. Phone was working perfect prior to fix in spite of the screen condition. They did not have the color needed in stock so we were out a week in order to get that in. Screen in and replaced but there was a bad echo on the caller's end of conversation. Also, the home button didn't sit flush with the phone but that was something we could live with. Not the echo.

Back we go and another week out to get another screen. Luckily this time they ordered multiple. Back in and different installer worked on the phone and installed one screen that didn't work out (didn't provide details) so the other screen went on. This one did, as far as they could tell. Tested for echo at the store and sounded fine at the time in that condition.

Turns out, echo is still there, though not as bad, and the screen itself is inconsistent on touch responsiveness. Have been living with both since. But...should we?

Why 3 stars, not less? They have been great to work with and willing to make things right thus far. I don't know if the phone will be taken back for additional work or not, up to the user. But something isn't right here. Supplier and quality of screens? Installation of the screens? I don't know. What I know is that the phone does not work in a satisfactory manner despite the premium paid for repair.

*Update - PC laptops has reached out and we are working out a solution. Curtis at this location has been diligent in reaching out, checking in, and making sure we are happy and taken care of.

*Update - These guys have gone above and beyond to make sure we are happy with the service/product and the experience. Bit of an unfortunate bumpy road, but in the end this location has been tireless in making sure we are taken care of....