Expercom - Apple Premier Partner — Local services in Sandy

This is just my experience. Take it for what its worth to you...

Giving two stars because it wasn't a horrific experience just a major inconvenience and waste of time due to what I perceive as a lack of technical experience. Giving them a benefit of a doubt this may be an isolated situation and I have to believe that Apple would not contract this outfit as an "authorized service" center if they were inept with their technical abilities to service Apple products.

Having said that...

Apple Customer Service scheduled an appointment with Expercom for me (was closest to my zip code). I had never been to this location before. I had always gone to the Apple Store in Murray.

On a go forward basis I will always drive the extra distance to go to the Apple Store in Murray from now on.

I have a 2nd appointment scheduled to get my phone issues resolved, this time with the Apple Store. Yesterday I wasted a full (2) hours of my day and nothing was diagnosed or accomplished with going to this location. I showed up to my appointment on time. I explained some of my issues (phone Battery lasts about 3-4 hrs from full charge, phone won't back-up or connect to iTuens or the Cloud, phone won't update and freezes on me all the time, phone won't send or receive attachments like pictures or pdf files) are some of the main issues I explained to them.

The tech ran the diagnostics and came up with nothing. They couldn't even get the phone to be recognized or connect to their computers. The tech informed me that I needed to back up my phone, that I needed more cloud space to do so and had me purchase more iCloud storage space. I explained to them once again that one of the issues that I have been having is that it won't back up.

They had me connect to their WiFi to begin a back up and then had me wait while they helped other customers. I sat there for an hour and twenty minutes waiting for my phone to perform a back up that I knew was not happening.

The tech told me that it could take up to 3 to 4 hours to back-up over WiFi. They were content with me just hanging out and waiting while my phone performed a back up. After the hour and twenty minute wait I finally thanked them for their time and said that I had lost enough of my time with no results, that I would go home and let my phone have the (3 or 4) hours it needed to perform the back up.

Here I am the next day, the phone was performing the back up all night and most of today. I manually restarted the back up several times because it had stopped in that period of time and there is still no back up to the cloud. Nothing new.

So as you can see I have never left square one. I am still here with a phone that is having the same issues and still not backing up. I went in to have "the experts" take a look at it and see what they could find and I am still stuck with a phone that has the same issues that I went in with that I explained to them.

Don't wish Expercom any ill will at all, they were nice and friendly. They just couldn't get past the same issues that I was experiencing with my phone, that I explained to them I was having. Its like they were content with letting me sit while my phone performed a back up which freed them up from having to actively help me until the back up was finished, which never happened. There was no concern there to see if something else could be done. Nothing was done or resolved.

Don't need any contact to resolve anything with them, I have had my experience. I have moved forward in a different direction to get my phone issues resolved.

Life is still good and I will get this...

How do I give 0 stars? The original issue was caused by an update that Apple had rolled out (speaker not working after ios update). All that needed to be done was to have the phone swapped out. We took our phone to Expercom on the 25th of June, they diagnosed the problem and told us that most likely it would be replaced by Apple but that they needed to submit the request and see what Apple said. That night we received a text from the technician who forgot to have us disable Find iPhone on the account. I disabled find iPhone on the account that night. I did not hear anything for a week. A week later I received another text from the technician asking if we had disabled Find iPhone. I told him we had already done that about 30 seconds after he sent us the original text message. We then got a message from the tech that he was leaving Expercom and someone else would be helping us out. I didnt hear anything for another 3 weeks until I finally called in and asked. They said they had gotten approval and would order the phone. 3 weeks later?!?!? A week later we received a text that the phone was ready, went into the store and there were only 3 customers so we thought it would be quick. There was only 1 person working. An hour later we finally get to talk to the tech and as we are, 3 more people come walking out of the back room. Meanwhile there are a lot more customers in the store waiting and waiting. The tech gets our new phone and the sim card doesnt work. The tech claimed that apple sent the wrong phone. I dont know if thats true or if Expercom ordered the wrong one. The tech told me that he would have to resolve this with Apple and then let me know what they say. Given my issues up to this point I'm more inclined to believe the latter. So its been more than a month and we still don't have our phone. 1. I'm never going back to Expercom. 2. I'm not sure how they are an 'Apple Premier Partner'. 3. Next time I'm just going directly to the Apple store to get my...

The employees are very nice. My reason for low stars is because the title of an "Apple Preferred Store" is a bit deceiving. I booked my appointment for a simple battery replacement through Apple.com. The Apple store was booked out for a week so then chose the place with the earliest appointment (which was Expercom). I walk in for my battery replacement appointment and they tell me it will only take an hour and come back then. I come back to pick up my phone and they tell me that they broke my screen. I completely understand that accidents happen and mistakes get made and I was very understanding. The frustrating part is when they tell me that it will now be 5-7 more days before I can get my phone back because they can't replace the screen in house and have to ship it out to "the depot". They give me a loaner phone, at first wasn't even close to equivalent to what I was giving up for several more days. They then made it right a few days later with an equivalent phone to mine. The other frustrating part is that you have to call this store for updates. They don't email or call you until your phone is actually back in their hands. If you call them, they have updates if "the depot" has fixed it and shipped it back, etc. The frustrating part about the entire process is that it was supposed to only take an hour and turned into 10 days by the time I actually got the call that my phone was back in the store. I feel like no one should have the title of an Apple Preferred Store unless you can be taken care of like an Apple store. Had I just waited for an opening at Apple, even if they broke my screen, I would have still been out the same day with my same phone. Way nice people working at the store, but be prepared for your phone to be...